Manager - Operations Process Improvement
This is a professional middle management position requiring administrative and technical skills to assist in the coordination of City departments that directly provide services to the residents of New Haven. This position reports to the Chief Administrative officer or designee and involves managing special projects, particularly improving operational workflow processes.
Work includes assessing and implementing work management software systems, assisting departments in adapting their workflow to these systems, and implementation. Other responsibilities may include continued work-management role with these systems.
Hybrid remote work options for some aspects of the work may be available once work routine are established.
Requirements include:
Graduation from a four-year college or university, with major course work in public administration or information technology preferred. One to three years experience in working in an operations environment in a position that is involved in improving work flow and efficiency; one to three years experience implementing software systems; or any equivalent combination of training and experience which provides the following necessary knowledge, skills and abilities:
- Knowledge of the mechanics and principles used in the design and implementation of automated work flow and or job order scheduling systems.
- Demonstrated ability to plan and manage the implementation of a work order/work flow management systems across multiple disciplines and departments.
- Knowledge of the basic functions of the various departments which support and maintain municipal infrastructure such as: Public Works, Parks, Transportation Traffic and Parking, etc.
- Must possess ability to communicate effectively, orally and in writing, with the public, elected officials, employees, department heads and community agents.
- Must have experience working with teams, composing correspondence and reports and coordinating projects.
- Must be flexible to adapt to shifting priorities.
- Must possess other computer literacy skills that include Microsoft Word, Excel, Internet, PowerPoint and email.
INSTRUCTIONS TO APPLY:
In order to be considered for this title, you must apply during the posting period via the online application portal.
2) First-time users will click "New User Registration" and create your Applicant Profile
3) Click on available job postings and Apply Online. You will need a valid, working email address to apply.
Please note that our method of communication with applicants is by email. In the application process, please provide us with a valid email address, and ensure you monitor your email, including spam or junk, for correspondence from our department.
If you experience technical difficulties in the online application process, please contact our office at 203-946-8252 or email NHJobs@newhavenct.gov.
Accepting applications through 05/19/23 with possibility of extension.