DMV Information Specialist (Bilingual)
Administrative Specialist 1 – DMV Information Specialist (Bilingual)
Oregon Department of Transportation
Driver & Motor Vehicle Services Division (DMV) – Customer Services Group
Customer Assistance Section / Customer Assistance Unit
Salem
Salary Range: $3,022 - $4,465
The role:
Bring your customer service and call center experience to the DMV! As an information specialist, you will provide customer-focused first contact information about all DMV services, driver licensing, vehicle titling and registration. In this role, you will support DMV field offices by providing technical support and acting as a resource regarding transaction procedures and requirements. You will also investigate customer issues by ordering look-ups, researching customer records, transactions and documents, and providing solutions to customers. Apply today!
This position requires the ability to speak and read Spanish fluently. Indicate your Spanish speaking and reading skills in the application questionnaire.
We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are.
A day in the life:
- Work is performed in a call center environment with high volume calls routed through and distributed by an automatic call system.
- Explain, summarize and apply laws, rules, policies, procedures, regulations and programs to ensure customers understand compliance requirements.
- Order and assemble for mailing informational pamphlets, forms and literature to aid in understanding agency programs and procedures.
- Ask questions and clarify issues to determine appropriate service and/or actions needed.
- Research, order, receive, review and analyze documents for situations requiring further or ongoing investigation and/or action.
- Formulate fact-based conclusions to determine appropriate course of action and inform customer of required processes or options to gain compliance.
- Review documents for accuracy and completeness, comparing data and updating as needed.
- Consult with subject matter experts and/or specialized references to aid in answering or solving inquiries.
- Act as technical resource for complex title, registration and driver issues and refer customers to external agencies or organizations when determined.
- Advise and assist in identifying any problems, trends and/or reoccurring issues.
- Contact courts for driver status and reinstate driving privileges after confirming all requirements have been met.
- Daily communication with customers, including with customers who may be upset at times.
- Work schedule is normally 8 a.m. to 5 p.m. - work schedules may be adjusted to accommodate coverage for field offices and may require working extended hours and on Saturdays.
- To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
What’s in it for you:
· Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Click here to learn about working at the Oregon Department of Transportation.
· Live, work and play in Salem, Oregon!
What we need:
Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data;
OR
An associate degree in general office occupations and one year of experience with records processing,
generating documents, and gathering and sorting data;
OR
An equivalent combination of education and experience.
What we’d like to see:
If you have these qualities, let us know! It’s how we will choose whom to move forward!
Note: You do not need to have all of these qualities to be eligible for this position.
· Experience in providing focused, constant high volume, first contact information to customers.
· Strong communication skills: Ability to question, clarify and formulate conclusions to determine appropriate service and/or course of action(s) needed.
· Skilled in gathering information regarding laws, rules, policies, procedures, or service and explaining them to customer(s) in person, in writing or on the telephone.
· Demonstrated ability to assist in difficult or complex situations and provide information obtained from a database system.
· Basic knowledge of proper grammar, punctuation, spelling, capitalization and sentence structure.
· Call center experience.
Learn more and apply:
This recruitment closes at 11:59 p.m. on Monday, May 1, 2023.
Click here to learn more and apply! Please note that we can only accept applications through our website.
Questions? Call 971-345-1967 or email ODOTRecruitmentJS@odot.oregon.gov.
ODOT is an Equal Employment Opportunity and Affirmative Action Employer