Assistant Store Manager

JOB DESCRIPTION:

ASSISTANT STORE MANAGER

Title of Position: Assistant Store Manager

Department: Field

Reports To: Store Manager

Supervises Direct Reports: No

Work Location: Stores – Varies

Job Code: ASTMGR- varies

Grade: Varies: 4A_FLD, 4B-FLD. 4C_FLD

FLSA: Hourly

Travel Required: No

Date: September 2021

POSITION OBJECTIVE:

The Assistant Store Manager is primarily responsible for supporting the store manager in

managing the sales, operations, asset protection, and human resources functions of the store

to ensure a great customer experience and maximum profitability.

FUNCTIONAL RESPONSIBILITIES:

• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines;

reviews time sheets and other payroll documentation for accuracy and submits as

appropriate.

• Promotes customer service by ensuring associates are greeting and assisting

customers; responds to customer inquiries and complaints in a professional and

timely manner.

• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or

in performing services for customers.

• Models sales expectations by utilizing various techniques and communicating

product knowledge to the customer; recommends merchandise selections or helps

to locate or obtain merchandise based on customer needs and desires.

• Maintains a visually appealing store, ensuring proper housekeeping, visual

merchandising, and organization are kept to the highest standard.

• Trains associates on visual merchandising techniques to ensure store is always

maintained.

• Monitors associate sales activities and productivity; acknowledges and communicates

performance to associates; motivates and trains associates to achieve full potential.

• Performs all financial activities effectively and in accordance with policy including

cash handling and reporting, price changes, and merchandise handling; ensures all

register transactions are completed accurately and in accordance with policy.

• Administers all operational processes including inventory receipt/dispatch, daily

replenishment of floor merchandise levels, and execution and preparation of physical

inventories.

• Facilitates and/or manages the general operations of the store ensuring that the store

is in working order and adequately maintained to ensure safe and efficient operations.