Associate, Investment Operations
*PLEASE APPLY TO EXTERNAL LINK:
Dimensional’s Investment Operations team coordinates and provides oversight of Dimensional’s service provider relationships, including global transfer agents, accounting and administrative agents, custodians, and a complex network of service groups that provide middle office services to the firm’s primary and regional offices. The Associate will assist in the daily oversight of outsourced fund operations functions with these external vendors.
Primary Responsibilities:
- Participate in the oversight of daily operations among service providers, transfer agents, custodians, fund accountants and internal departments
- Service client calls and provide quality service and an excellent customer experience to clients, banks, trusts, broker/dealers and other service providers; coordinate associated internal and external information flow.
- Qualify new business and document compliance.
- Support new fund products and trading instruments including Mutual Funds, ETFs and SMAs.
- Monitor adherence to contractual policies, procedures & controls through review of Service Level Agreements.
- Process daily transaction files from service provider and track new product activity.
- Process data from in-house client databases; analyze and assist in the resolution of operational issues.
- Evaluate trade exceptions and complex shareholder issues and track reoccurring trends for management review.
- Review daily back or mid office deliverables.
- Escalate issues from internal & external stakeholders to assist in resolution with the service provider.
- Assist in developing business requirements and data gathering as necessary for any change service requests.
- Assist with preparation of audit requests received from Dimensional client and external auditors.
- Develop an in-depth understanding of the service provider’s processes and platforms of back or middle office.
- Oversee cash reporting and projections to portfolio managers.
- Assist with the Net Asset Value review process.
- Support special projects and initiatives for Investment Operations and other groups on an ad hoc basis.
Qualifications:
- Bachelor’s degree: Finance, Business or Economics preferred.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment, both locally and across international offices.
- Past experience working in Financial Services, preferably in fund operations with exposure to ETFs preferred.
- Strong analytical mindset with an ability to synthesize data.
- Detail-oriented and capable of multi-tasking and prioritizing in a fast-paced environment to meet deadlines.
- Ability to work independently to meet project requirements with minimal supervision.
- Motivated to self-teach skills and apply learned knowledge to applicable tasks.
- Eager to learn and responsive to constructive feedback and guidance.
- Focuses on results and works diligently to accomplish them through evolving circumstances.
- Develops unique business insights, generates forward- looking opportunities, and effectively problem solves.
- Works effectively with others to create partnerships and implement solutions that benefit our business.
- Seeks opportunities for continuous improvement and mentors others by sharing expertise and experiences.
- Proficient in the Microsoft Office suite with Advanced Excel knowledge required.
- Working knowledge of Power BI and Power Automate a plus.