Premier Account Analyst

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

·         Maintain and manage Granite’s Premier accounts.

·         24 x 7 availability to support your assigned accounts.

·         Conduct weekly meetings with assigned Premier accounts.

·         Minute each meeting weekly and follow up on all actions

·         Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.

·         Communicate directly with customers, sales and internal staff.

·         Bachelor’s Degree

·         Intermediate to advanced knowledge of Microsoft Excel and MS Access

·          Excellent customer service skills

·          Ability to work under pressure

·          Ability to meet deadlines

·          Excellent problem-solving skills

·          Ability to work independently as well as in a group

·          Strong multi-tasking and organizational skills

·          Excellent interpersonal and communication skills