IT Help-Desk Technician Internship - Summer 2024
General Summary of position:
The position will be responsible for resolving inbound technical support requests, accurately logging and tracking all calls, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets. The Helpdesk Technician will also install, configure and support new and upgraded computer/laptops and printers and assist with the operation and maintenance of the Company’s network(s).
Duties and Responsibilities:
- Set up user accounts—creation/password reset/enabling-disability accounts in Active Directory.
- Troubleshoot printing issues.
- Excellent written communication skills for composing internal and external e-mails. Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Logging and tracking calls using Numara Track-IT management software.
- Configure and setup PDA’s for the company.
- Run phone lines for Granites telephone PBX.
- Ability to multi-task in a fast paced, customer-oriented technical environment.
- Ability to work in a team environment.