Client Services Internship: Summer 2024
Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group and corporate travel business.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
Are you a career-driven student looking to take your first step into the world of client services? Cvent, the leading online event registration and eMarketing software company is seeking interns for a 10-week rotational program for Summer 2024.
As a Client Services Intern, you will be learning everything from event industry fundamentals to how to use Cvent’s suite of products and best partner with customers to drive value. Like a full-time Client Success Advisor, candidates must be able to think on their feet, take initiative to assist their team, be willing to network and contribute new ideas to already established processes, and have a customer-centric mindset.
Candidates must be prepared to work 40 hours per week during this internship and are expected to be fully invested in the program. Start your career on the right foot by joining a fortune 500 company that will foster and build upon your career goals.
In This Role, You Will:
Provide prompt, accurate, and friendly customer service
Help track customer goals and identify action plans to drive platform adoption and help clients achieve desired outcomes
Partner with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality
Assist in planning and managing day of aspects of client events
Assist in providing strategic guidance for customers on event set up and management
Learn and execute onsite process using Cvent’s hardware and software
Help develop and improve upon internal processes and provide product feedback as they pertain to client needs
Create a Cvent Proposal Project that will be presented to Client Services Management at your end-of-summer review
Assist Cvent’s Client Services Management by organizing and carrying out client services-related projects and operational duties as needed
Here's What You Need:
Full-time college student with plans to graduate in May 2025 (summer between Junior & Senior year)
Ability to work 40 hours per week for 10 weeks
Ability to commute to our headquarters in Tysons Corner, VA
Self-motivated, analytical, willing to learn, and interested in working in a team environment
Multiple positions may be filled from this announcement.
We are not able to offer sponsorship for this position.