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Director, TRIO - Student Support Services

Who We Are
With three campuses along Colorado’s Front Range, Front Range Community College is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities. FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Who You Are
As the Director of TRIO Student Support Services, you will be responsible for the administration of the Westminster Campus TRIO Student Support Services program in accordance with the federal guidelines and regulations determined by the U.S. Department of Education. You will provide primary direction for the U.S. Department of Education sponsored program at FRCC, supervise all SSS staff, monitor expenditures, conduct performance evaluations, and report program progress to FRCC administrators, and stakeholders.

TRIO Student Support Services (SSS), is a federally funded TRIO program, designed to increase the success rates of students, enhance the transfer rate of students, and foster an institutional climate supportive of success for low income and first-generation college students as well as individuals with disabilities. This program serves 140 students at Front Range Community College, Westminster Campus.

Please note: This is an on-campus position with an opportunity for hybrid remote work. You need to be a Colorado resident on your first day of employment.  

SALARY: $66,112 - $69,417 annually

BENEFITS: Please click here to find more information about APT & Faculty Benefits 
SELECTION PROCESS: Position will remain open until filled with a priority deadline of October 8, 2023.

In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Director, TRIO - Student Support Services.


Primary Duties

Direct, plan, implement, and evaluate all Student Support Services grant program activities:

  • Establish Student Support Services program and component goals and objectives, and guide efforts of all staff in achieving goals and objectives.
  • Implement strategies that will provide for an efficient delivery system of required and permissible student services for program participants.
  • Enhance the institutional climate and aid in retention efforts for eligible students.
  • Prepare written reports for state and federal requirements and assist with the grant proposal for continued funding.
  • Provide accurate interpretation of federal regulations in establishment of compliant institutional and program processes.

 Recruit, hire, train, supervise, and evaluate Student Support Services program staff: 

  • Hire, train, and supervise related program personnel.
  • Provide ongoing and annual evaluation of program staff.

 Maintain student caseload of SSS program participants:

  • Provide academic advising, develop individualized student development plans, and monitor academic progress.
  • Provide financial literacy, career planning activities, degree mapping and life skill development coaching to program participants.
  • Maintain caseload files, documentation and degree progress information for program participants.

 Direct and manage budget operations:

  • Develop, implement, monitor, and revise budget.
  • Ensure grant expenditures are in accordance with federal, state, and institutional guidelines.
  • Make purchasing decisions in accordance with grant and institutional regulations.

 Complete TRIO SSS Annual Performance Report:

  • Establish and maintain appropriate record keeping and accounting systems in accordance with FRCC and U.S. Department of Education guidelines.
  • Implement a student data base management system that is secure and accurately reflects student eligibility, academic performance and participation.
  • Evaluate and adjust SSS program services and initiatives on an on-going basis.

College Leadership, program representation and program outreach:

  • Participate in institutional committees, such as Westminster Campus Student Affairs Leadership Team, that are related to the goals and objectives of the Student Support Services program.
  • Develop liaisons with appropriate FRCC administrative, academic faculty, and support personnel to enhance academic retention opportunities for Student Support Services student participants.
  • Communicate program goals, objectives, and needs of target students to the FRCC community.
  • Represent the program at all division meetings and serve on college-wide committees.

 Local, regional, and national engagement:

  • Establish and maintain engagement with local & regional community agencies, transfer institutions, and other external partners who contribute to student success in career and transfer success.
  • Attend state, regional and national conferences and training regarding Student Support Services programs.


Required Competencies

  • Diversity, Equity and Inclusion: 
    Demonstrate behaviors that convey the importance of diverse lived-experiences and using an equity lens to guide decisions. Embrace diversity, promote equity and create an environment of inclusion.
  • Building a Diverse Team: 
    Seek to understand the individual strengths on the team and use those talents to make the most impact for students. Hire individuals from diverse backgrounds that support values and appreciation for individual differences.  
  • Commitment to Values: 
    Demonstrate leadership and collaborative behaviors and actions that support FRCC values. Promote an environment where equity creates opportunities for all students to achieve their educational goals.
  • Student Success Focus: 
     Make decisions that support a student-first culture.
  • Operational Planning: 
    Ability to turn the strategic plan into an operational roadmap that guides the division. Support teams in tying their goals to the college’s strategic plan and charge them to do the same with the employees they supervise.
  • Change Catalyst: 
    Ability to be nimble and willing to pivot if new data becomes available that can influence outcomes; understand that change is constant and requires flexibility.
  • Communication: 
    Communicate effectively with individuals with different backgrounds in an effective way. Choose words carefully in communications.
  • Motivation: 
    Ability to inspire oneself and others to reach goals and/or perform to the best of their ability.
  • Collaboration: 
    Willingness to work with colleagues across departments, specifically when job processes are integrated to strategically focus on ways to improve efficiency and effectiveness for students.
  • Data Analysis: 
    Prioritize data analysis in the department and communicate the importance of having concrete information on outcomes to base decisions.
  • Relationship Building: 
    Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty.
  • Coaching and Mentoring: 
    Coach and/or mentor direct reports and emerging leaders within the college. Willingness to offer professional development opportunities for staff on topics that contribute to their success.
  • Evaluation for Improvement: 
    Use ongoing evaluation as a process and program improvement tool. Work with the team to ensure everyone is aware of how the evaluation process works and why it is important.
  • Problem Solving: 
    Demonstrate the ability to examine problems and identify the root cause(s). Develop and implement processes to address problems so the process works as intended.
  • Compliance Framework:
    Knowledgeable about the rules, regulations, and policies that the college must comply with, most specifically in relation to the department. Ensure that teams also understand the compliance framework. Routinely assess the department’s operations to ensure compliance is being maintained.



Required Education/Training & Work Experience: 

  • Master’s Degree from a regionally accredited institution.
  • Three to five years’ prior experience in academic advising, counseling, or case management of disadvantaged populations with a focus on retention and success in higher education.
  • Knowledge of career development, academic advising and student development models.
  • Three to five years of experience in student services, design of programs, or related area.
  • Demonstrated organizational, leadership and supervision skills.
  • Previous grant experience in program administration and fiscal management; in preparing reports and analyzing data.
  • Commitment to diversity and experience in outreach to the community and students from diverse backgrounds.

Preferred Education/Training & Work Experience: 

  • Spanish-speaking ability


Welcoming. Respectful. Inclusive. Together, we are FRCC.