Legal Aid Receptionist

Community Legal Aid (CLA) is the non-profit legal services program providing free civil legal assistance to low-income residents of central and western Massachusetts. CLA has over 150 dedicated, talented staff working across multiple offices. Our core work includes effective client-centered advocacy and robust outreach to and partnerships with our client communities.

CLA seeks a full-time receptionist who will provide support for the staff in its Springfield office. The receptionist will work with a team of individuals dedicated to providing free, high-quality legal services to low-income and elderly clients. Duties include answering telephone calls, greeting visitors, screening clients, data entry, filing, and other clerical tasks. The receptionist will also interpret and translate for Spanish-speaking clients. 

QUALIFICATIONS: The individual must be bilingual in English and Spanish. In addition, proficiency in Portuguese or Vietnamese is a plus. Strong client service orientation and ability to multi-task and work under pressure required. The ideal candidate will have a demonstrated concern for and commitment to the goals of legal services and to helping low-income people, and will have prior experience as a receptionist or secretary in a nonprofit setting.

COMPENSATION: The starting salary for this position is $42,040, which is based on a union scale and adjusted upward depending on experience. CLA offers a very generous benefits package that includes 401(k) with employer-paid contribution; low-cost health insurance (medical, dental, and vision) for employees and their dependents; paid leave (4 weeks vacation, 3 personal days, 12 sick days, and 13 holidays); and relocation stipend. 

APPLICATION PROCESS: Please apply online on our website. Alternatively, you can submit your cover letter and resume to: Alicia Vaughan, HR Director, Community Legal Aid, 370 Main Street, Worcester, MA 01608, or email avaughan@cla-ma.org. 

CLA is an Equal Opportunity Employer and strives to ensure that our staff members reflect the diversity of the communities we serve. CLA encourages applicants from a broad range of backgrounds and experiences.