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Legal Aid Receptionist

Community Legal Aid (CLA) is the non-profit legal services program providing free civil legal assistance to low-income residents of central and western Massachusetts. CLA has over 150 dedicated, talented staff working across multiple offices. Our core work includes effective client-centered advocacy and robust outreach to and partnerships with our client communities.

CLA seeks a full-time receptionist who will provide support for the staff in its Springfield office. The receptionist will work with a team of individuals dedicated to providing free, high-quality legal services to low-income and elderly clients. Duties include answering telephone calls, greeting visitors, screening clients, data entry, filing, and other clerical tasks. The receptionist will also interpret and translate for Spanish-speaking clients. 

QUALIFICATIONS: The individual must be bilingual in English and Spanish. In addition, proficiency in Portuguese or Vietnamese is a plus. Strong client service orientation and ability to multi-task and work under pressure required. The ideal candidate will have a demonstrated concern for and commitment to the goals of legal services and to helping low-income people, and will have prior experience as a receptionist or secretary in a nonprofit setting.

COMPENSATION: The starting salary for this position is $42,040, which is based on a union scale and adjusted upward depending on experience. CLA offers a very generous benefits package that includes 401(k) with employer-paid contribution; low-cost health insurance (medical, dental, and vision) for employees and their dependents; paid leave (4 weeks vacation, 3 personal days, 12 sick days, and 13 holidays); and relocation stipend. 

APPLICATION PROCESS: Please apply online on our website. Alternatively, you can submit your cover letter and resume to: Alicia Vaughan, HR Director, Community Legal Aid, 370 Main Street, Worcester, MA 01608, or email 

CLA is an Equal Opportunity Employer and strives to ensure that our staff members reflect the diversity of the communities we serve. CLA encourages applicants from a broad range of backgrounds and experiences.