Senior Technical Support Specialist
Description:
TEKsystems is partnering with a local client in La Crosse in the search for an onsite Sr. Technical Support Specialist. This person will intake, troubleshoot, and resolve hardware and software for internal users.
Duties & Responsibilities:
• Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment
• Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
• Educate end-users on how to resolve various hardware and software problems
• Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines
• Monitor stock levels of hardware and submit request for equipment when needed
• Front Desk duties to include helping walk ins, recording receipts of computer equipment
• Provide on-site technical support for video conference software and hardware
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
• Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware
• Maintain Incident / Request logs and records
• Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
• Maintain and install printers and scanners
• Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software
• Investigate and resolve computer software and hardware problems
• Provide software application support to end users via telephone or onsite
• Perform related duties as may be required
Requirements:
Minimum of an Associates Degree in an Information Technology related field