Customer Facing Excellence Intern
Boehringer Ingelheim is currently seeking a talented and innovative Intern to join our Customer Facing Excellence team in our US Animal Health Commercial Excellence department located at our Duluth, GA office. The Customer Facing Excellence team is committed to cultivating efficiency, effectiveness, and excellence in all of our customer facing channels. As an Intern, you will have meaningful assignments that contribute to areas such as Field Force Effectiveness, Training and Development, Incentive Compensation and Territory Alignments and Digital Channel Excellence. You will collaborate with teams across Commercial Excellence, Marketing, Sales, IT, Customer Care and more on important initiatives that enable our Field Sales and Marketing teams to create exceptional customer experiences. You will be accountable for a specific set of initiatives or project deliverables that will be determined based on a combination of priority business needs at the time and your unique skillset and interests.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Duties & Responsibilities
- Partner with Customer Facing Excellence (CFE) colleagues to mature CFE capabilities and advance projects/initiatives.
- Contribute to the identification of opportunities, roadmap development, and recommend core capabilities required to enable customer facing teams to drive commercial success.
- Provide internal consultancy, change management, training, and championing of best practices.
- Lead assigned initiatives that expand our capabilities, defining the plan and objectives, prioritizing deliverables, and ensuring successful execution.
- Review current capabilities, business processes, and data to recommend updates to strategy, tactics, business processes or systems accordingly.
Requirements
- Must be a current undergraduate, graduate or advanced degree student in good academic standing
- Student must be enrolled at a college or university for the duration of the internship
- Overall cumulative minimum GPA from last completed quarter/semester 3.0 GPA (on a 4.0 scale) preferred
- Major or minor in related field of internship
- Undergraduate students must have completed at least 12 credit hours at current college or university
- Graduate and Advanced Degree students must have completed at least 9 credit hours at current college or university
- Onsite/Flex*: This position is site based with flexibility for remote working. Working onsite a minimum of 2-3 days per week is required. Remote working norms will be clarified during the interview process.
Desired Experience, Skills and Abilities:
- Strong learning agility, with observation and active listening skills
- Exceptional writing and verbal communication skills
- Effective reasoning and problem-solving skills
- Self-motivator, focused on delivering solutions for business benefit
- Passion for creating great customer experiences
- Interest in commercial operations and executional excellence
- Ability to interpret reporting and analytics to surface insights (preferred)
- Experience in Digital Technology, Marketing or Customer Facing roles (preferred)
- Project management skills, gathering requirements, creating plans, defining scope and translating business needs into technical specifications and coordinating execution (preferred)
Eligibility Requirements
- Must be legally authorized to work in the United States without restriction.
- Must be willing to take a drug test and post-offer physical (if required)
- Must be 18 years of age or older