Field Support Engineer

Kforce is seeking a full-time Field Support Engineer for our enterprise Consumer and Commercial Electronics R&D client to support regional customers in Madison, WI, and our client's capital digital print equipment.

While working as a Kforce employee you have the option to receive paid time off (PTO) and holiday pay along with access to our robust benefit package. Our benefit package includes medical, dental, vision, 401K, employee discount programs, recognition programs and access to career development courses.

Responsibilities Include:
* Field Support Engineer will perform on-site installations, break fix, customer training, and configuration of equipment
* Diagnose and resolve problems related to hardware, software, and workflow on customer sites
* Perform on-site customer training for the operation and proper maintenance of equipment
* Proactively and reactively look for solutions to prevent problems from occurring at customer sites
* Perform machine-specific calibrations on customer sites
* Educate customers on proper settings, file formats, etc. in software for compatibility with equipment
* As a Field Support Engineer, you will analyze customer workflows and advise them on improvements that can be made to increase efficiency
* Perform maintenance and troubleshooting on equipment
* Prepare weekly reports for management regarding visits to customer sites and work performed there
* Delivery of service to large enterprise, complex, or corporate accounts

* Associate or Bachelor's degree, preferably Engineering or Engineering Adjacent
* Experience with support of electromechanical and/or digital print products
* Strong technical and communication kills and ability to improvise
* Strong customer relationship skills & ability to manage complex Customer problems
* Good teamwork with peers and company personnel
* Demonstrate consistent, acceptable performance
* Advanced technical troubleshooting and excellent communication skills