Case Manager- Supportive Housing

Essential Job Functions

• Work with clients to develop Individual Service Plans (ISP) which include financial, mental health, physical health, legal, educational, vocational, and life skills goals
  Meet with clients regularly to review ISP progress and plan next steps; 
• Make referrals to community programs and assists clients in obtaining resources and services for areas on the client’s ISP and as needed to address barriers to independent living.
• Develop partnerships and serve as a liaison with community-based organizations, and attend meetings with such organizations as needed
• May assist clients in finding housing options
• Assist client with move-in transition supports, including but not limited to: furniture and furnishings assistance, budget support, and other resources and services as needed
• Document all interactions with clients utilizing appropriate reporting mechanisms, including our Health Management Information System/Efforts to Outcomes web-based data collection system
• Attend staff meeting, supervision, and trainings as required
• On-Call Rotation Required
• Performs other tasks as requested by the Program Manager, Director of Individual Services 

Qualifications & Requirements

• Associate’s Degree and four years related work experience or Bachelor’s Degree with two years related work experience; Any combination of experience & education that equips the candidate to perform above mentioned requirements
• Experience with crisis intervention regarding issues such as homelessness, mental health, and substance use; housing barriers including legal, financial, psychological and criminal;
• Willingness to accompany clients as needed to appointments;
• Willingness to work as part of a team to promote the goals of the agency;
• Sensitive & Compassionate to the needs of people experiencing homelessness, low income, and diverse populations;
• Excellent time management, organizational and communication skills;
• Valid MA driver’s license and car preferred; ability to travel independently between sites and necessary appointments.
• Able to communicate effectively, orally and in writing
• Ability to work with computers to input and manage data;
• Knowledge of community resources a plus
• Understanding of case management concepts and best practices
• Ability to manage multiple tasks and crises
• Participate in On-call rotation required

OTHER ESSENTIAL FUNCTIONS 

Sitting, standing, traversing, thinking, speaking, writing, typing, computer work, concentrating, interaction with others.

WORK ENVIRONMENT 

Normal for an office environment with travel between programs required. Shared office in an open area within a large office building. Office is open to the public and visitors only by appointment. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning. Should include noise level, physical demands such as bending, sitting, lifting up to 25lbs

EEO STATEMENT/ AFFIRMATIVE ACTION

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.