Case Manager Scattered Site Shelter

Overview 

The Case Manager will provide case management to homeless families in a scattered site shelter model.  Working within a team approach to monitor and support efforts of program participants to obtain community resources and services, improve living skills and gain permanent housing.    

Essential Job functions

• Using Motivational Interviewing and a collaborative approach conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including, but not limited to: financial, legal, mental health, substance abuse, employment, health care and housekeeping; 
• In collaboration with heads of households, develop individual service plans (ISP) which include educational, vocational, medical, life skills and housing goals.  Meet with families in temporary housing provided by Heading Home, weekly to review ISP progress and plan next steps;
• Obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to; CORI mitigation, credit repair, and assistance with financial applications; 
• Ensure that all clients receive explanation and assistance with navigating housing application processes and referral to all appropriate housing opportunities; including but not limited to, local housing authorities, regional non-profit housing agencies, private management companies, and community development corporations;
• Develop partnerships and collaborative relationships with internal and external service providers to ensure client receives comprehensive services; 
• Assist clients with on-going housing search activities including but not limited to, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present; 
• Assist client with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed; 
• Develop and implement a housing intake/history with homeless clients; 
• Document all interactions with clients utilizing appropriate reporting mechanisms, including web-based data collection systems; 
• Monitor units for cleanliness, or property damage and address with client as needed;
• Serve as liaison for Heading Home with landlords, providing assistance in troubleshooting occupancy issues or other issues as necessary. 
• Serve as liaison with Community based organizations, attends meetings with such organizations as needed;
• Participate in on call beeper rotation schedule;
• Participates in individual and group supervision as assigned by Program Manager;
• Participates in all required training and professional development activities; 
• Works collaboratively with Development staff to participate in volunteer activities as needed;
• Perform other tasks as requested by the Program Manager, Director of Family Services or the Executive Director.
• Observes all program and agency rules and policies.

Qualifications

• Associates Degree and four years related work experience or BA Degree with two years related work experience; MA degree preferred;
• Valid MA driver’s license and car required.
• Case management experience; 
• Experience with crisis intervention regarding issues such as homelessness, mental health, and substance abuse; housing barriers including legal, financial, psychological and criminal; 
• Knowledge and experience with service agencies and resources for homeless individuals and/or families; 
• Willingness to accompany clients as needed to appointments; 
• Willingness to work as part of a team to promote the goals of the agency; 
• Sensitive to the needs of the homeless, low income and diverse populations; 
• Ability to work in a busy, diverse team setting; 
• Excellent time management, organizational and communication skills; 

ADDITIONAL ESSENTIAL FUNCTIONS 

Sitting, standing, reaching above, stooping, bending, pushing, pulling, traversing, thinking, speaking, writing, concentrating, interaction with others, ability to lift and move packages up to 20 pounds. 

WORK ENVIRONMENT

Cubicle space within a large office building. While office is observing COVID19 safety protocols the office environment includes: Facial coverings in common areas; sanitation stations, etc. Position requires a minimum of three days onsite during Phase 4 of Massachusetts Pandemic response, and will go back to fully onsite at a later date to be determined. Office is climate controlled with heat and air conditioning. 

EEO STATEMENT 

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.