Technical Assistant
Technical Assistant
Rhode Island SCS
10 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is looking for a Technical Assistant who will provide exceptional customer service, based on departmental procedures. The individual selected will meet and strive to exceed service goals and foster a team approach for support of the internal and external customer.
Responsibilities:
- Handle questions and policy inquiries from internal customers.
- Handle all incoming correspondence including traditional mail, interoffice mail, fax, email, and voice mail
- Handle reports, bills, and associated correspondence in accordance with level of knowledge
- Become proficient with routine on or off-phone policyholder service requests in accordance with level of knowledge for routine coverage, financial, and policy maintenance changes based on departmental procedures
- Recommend appropriate solutions, procedures, and actions for customers, in accordance with level of knowledge
- Review/sort and distribute daily, weekly, and monthly reports
- May be called upon to handle other duties and work overtime as required
Requirements:
- High School Diploma or equivalent education
- Able to use a personal computer mouse and keyboard with proficiency
- Excellent written/verbal communication skills and attention to detail
- Knowledge of Work, Outlook, and Excel
- Able to stoop, bend, reach, and lift 10 pounds or less
- Able to sift and sort up to 6,000 pieces of paper per day
- Effective active listening skills
- Able to deal with ambiguity and the ability to learn on the fly
- Ability to multi-task
- Strong organization and time management skills
Perks and Benefits:
- Paid vacation, holidays and sick days
- Competitive salaries and exceptional benefits
- Generous leave programs, including paid parental bonding leave
- Medical, dental, vision coverage, short – and long-term disability, and life insurance
- Student Loan Repayment and Tuition Reimbursement programs
- Fitness and wellness reimbursement
- Generous retirement benefits
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
About Amica:
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.