Case Manager

Overview: 

The Case Manager will provide care to individuals and families who formerly experienced homelessness in the transitional and permanent housing programs. Working within a team approach to monitor and support efforts of program participants to obtain community resources and services, improve living skills and gain permanent housing.

Responsibilities / Essential Job Functions:

• Using Motivational Interviewing and a collaborative approach and conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including, but not limited to: financial, legal, mental health, substance use, employment, health care and housekeeping.
• In collaboration with heads of households, develop individual service plans (ISP) which includes educational, vocational, medical, life skills and housing goals. Meet with individuals and families in temporary housing provided by Heading Home weekly to review ISP progress and plan next steps;
• Obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to; CORI mitigation, credit repair, and assistance with financial applications. 
• Ensure that all clients receive assistance with navigating housing application processes and referrals to all appropriate housing opportunities; including but not limited to, local housing authorities, regional non-profit housing agencies, private management companies, and community development corporations;
• Assist clients with on-going housing search activities including but not limited to, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present;
• Assist client with move-in transition supports including but not limited to; furnishings assistance, budget support, and other resources and services as needed;
• Develop partnerships and collaborative relationships with internal and external service providers to ensure client receives comprehensive services;
• Develop and implement a housing intake/history with homeless clients;
• Document all interactions with clients utilizing appropriate reporting mechanisms, including web-based data collection systems;
• Monitor units for cleanliness, or property damage and address with client as needed;
• Serve as liaison with Community based organizations, attends meetings with such organizations as needed;

Qualifications / Requirements: 

• BA Degree with one-year related work experience; MA degree preferred;
• Experience with crisis intervention regarding issues such as homelessness, mental health, and substance abuse; housing barriers including legal, financial, psychological and criminal;
• Knowledge and experience with service agencies and resources for homeless individuals and/or families;
• Willingness to accompany clients as needed to appointments;
• Willingness to participate in an on-call rotation;
• Sensitive to the needs of the homeless, low income and diverse populations;
• Ability to work in a busy, diverse team setting;
• Excellent time management, organizational and communication skills;
• Valid MA driver’s license and car required

Equal Employment Opportunity Statement

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Work Environment (should include noise level, physical demands such as bending, sitting, lifting) Example: 

Cubicle space within large office building; prolonged sitting at a desk and working on a computer, OR, requires equal amounts of sitting and standing, must be able to climb stairs. Office is open to the public and visitors only by appointment. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning.