Cloud Operations Communications Specialist

The Program:

Our future success depends on hiring world-class, early in career talent who are looking to power next-generation services and solutions. We are hiring bachelor’s level graduates with a diverse set of skills and experiences to work in and across multiple teams within the NetSuite organization. Our program is intended to improve your overall learning experience, help build your network, and accelerate your chance to create an impact. 

The Company:

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies in the world. We're using innovative new technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only redefining the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com. 

The Team: 

Because of our commitment to customer satisfaction, Oracle NetSuite has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for a Cloud Operations Communications Specialist to join our team and help take our client-focused services to new heights. 

What You’ll Do:

Responsibilities may vary, but general job duties include: 

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
• Write stories about how and why Cloud Ops technology works.
• Write procedural documentation for Cloud Operations functions and evaluate current content to develop innovative approaches for improvement.
• Compile and analyze usage analytics and success metrics.

What You’ll Bring: (Objective Minimum Qualifications)

To be considered for a Cloud Operations Communications Specialist position in the NetSuite organization, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs, either on your resume and/or by uploading additional documents such as a transcript. 

• Have a Bachelor’s degree in Communications, English, Technical Writing, Journalism, or an equivalent field by August 2024. [The earliest start date is June 2024]
• Have graduated no more than 12 months before the summer 2024 start date.
• Have no more than 12 months of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and military experience).
• Reside in the United States and/or attend a university in the US.
• Able to acquire work authorization in the US in 2024.
• Possess a natural interest in storytelling, training, and user experience.
• Must be able to write well and connect strongly with customers through writing.
• Understand accurate rhetorical research approach to use according to audience.
• Demonstrate an ability to articulate why someone would want to use a technology or perform a task through writing.
• Curiosity, bravery, personal energy, and positive attitude

Other Preferred Qualifications:

• Technical knowledge with databases and cloud technology.
• Experience with usage analytics.
• Experience with page design and/or graphic design.

Life at Oracle: 

An Oracle career can span industries, roles, countries, and cultures, giving the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

Oracle maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, and market conditions, as well as reflect Oracle’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. 

Oracle offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible paid time off (unlimited or accrued vacation and sick leave)
• Paid parental leave
• Employee Stock Purchase Plan
• Adoption assistance
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $21.59 to $48.08 per hour; from $44,900 to $100,000 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
 

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer