Outreach Assistant - Healthy Neighborhood Healthy Families

Outreach Assistant- HNHF - Temporary Up to 38 Hours/Week

Prepare federal and state income tax filings for qualified taxpayers. Provided services will meet the highest standards of ethical conduct and quality customer service.

Schedule: Temporary, Flexible Schedules up to 38 Hours Per Week

Location:

611 E Livingston Avenue (the FOB)
611 E. Livingston Avenue
Columbus, Ohio 43205

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

Responsibilities

• Complete IRS/VITA tax law training, complete and pass all required certification exams, and obtain tax preparer certification at the advanced level.
• Prepare state and federal income tax returns for qualified program participants using the required income tax preparation software. Note that in 2020, Tax Slayer software was used in the VITA program.
• Work with clients in low-contact, socially distanced in-person sites or on NCH provided virtual platforms as assigned by supervisor.
• Communicate effectively with program participants to gather all needed intake information and provide high-quality customer service at all times.
• Meet all NCH and IRS/VITA standards for providing honest, ethical, and confidential services to all program participants.
• Support data gathering activities related to NCH research around the benefits of tax filings for low-income participants.
• Understand and function within scope of practice standards established by the IRS/VITA program. Provide information about other avenues for tax preparation for clients with returns outside our site’s scope of practice.
• Other relevant duties assigned by supervisor.

Knowledge, Skills & Abilities:

1. High School graduate.

2. Basic knowledge of relevant income tax law (training in this area will be provided).

3. Strong ability to learn and use income tax preparation computer software.

4. Ability to work with the public in a calm, helpful manner.

5. Employ strong interviewing skills in completing all phases of the preparation process including intake interviews.

6. A flexible approach to task completion including the ability to work in a team-oriented atmosphere.

7. A detail-oriented approach that produces thorough, accurate results in tax preparation and other necessary documentation.

Most time will be spend sitting, using a computer at a desk or table.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE/M/F/Disability/Vet