Director of Social Services

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways 

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Responsibilities 

Reporting to the Program Director, the Director of Social Services oversees the clinical and case management functions of the program, ensuring an ongoing best-practice approach to program functioning and compliance with regulatory agency policies and procedures.

• Manages and supervises the Social Services Department.
• oversees or monitors all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.
• Oversees all quality improvement monitoring functions, including, but not limited to 360 case reviews, Utilization Reviews, and Service Plan reviews.
• Assesses and coordinates Social Services staff training needs with the Program Director.
• Prepares, maintains, and submits timely and accurate statistical and other reports mandated by Urban Pathways, regulatory, and funding agencies.
• Assesses, coordinates, and facilitates staff Training.
• Provide back-up administrative coverage in the absence of the Program Director as needed.
• Monitors and ensures the accuracy of employee timekeeping and payroll systems.
• Ensures timely evaluations of social service staff, identifying areas for improvement and corrective actions as needed.

Qualifications

• A master’s degree in social work or a closely related clinical field is required.
• A minimum of five years of clinical and supervisory experience is required.
• A professional license (LCSW) is preferred.
• Experience with the homeless, persons living with a mental health condition, and the substance abuse population is preferred.
• Foreign languages are a plus.
• Strong written and verbal communication skills.
• Strong team-building and coaching skills and experience.
• Strong problem-solving skills and resourcefulness.
• Strong computer skills and knowledge of Microsoft Office (e.g., Word, Outlook, Excel, etc.).
• Strong skills and knowledge of client relational databases are preferred (e.g., AWARDS).
• Required to work a flexible schedule, including weekends, holidays, and evenings.
• A valid driver’s license with a clean driving record is a plus.