Case Aide
Responsibilities
Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager works closely with the social services team to support the provision of case management services for assigned clients.
- Conducts client intakes and updates information in a client database system(s).
- Screens clients for referral and case management services.
- Screens client arrivals to identify immediate needs, provides services, and/or makes appropriate referrals.
- Organizes, maintains, and prepares client charts for intake and discharge.
- Handles caseload in the absence of the Case Manager as mandated by the program.
- Conducts homeless outreach and assesses client needs.
- Documents client activities and updates client information in a database system(s).
- Escorts clients to all appointments, as needed.
- Performs front-desk duties including answering phones, screening visitors, maintaining log book, and mail distribution.
- Assists in monitoring client medication as required.
- Facilitates client groups as needed.
- Organizes and distributes clothing donations to clients as mandated by the program.
- Conducts unit inspections as mandated by the program.
- Completes and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory, and funding agency policies and procedures.
Qualifications
- High school diploma or GED required. Associate degree preferred.
- Experience with homeless, persons with mental health conditions and substance abuse population preferred.
- Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
- Good written and verbal communication skills.
- Foreign languages are a plus.