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Relationship Banker

Comerica Bank
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Relationship Banker

What we can offer you:

  • Career Growth — promotional opportunities
  • Incentive program based on performance
  • Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
  • Health, Dental, Vision, 401k match and Life Insurance
  • Employee Assistance Program
  • Tuition Assistance Program (Full Time)
  • Financial Coaching and Benefit Guidance
  • Floating Cultural Holiday
  • Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
  • Retirement Plan
  • Employee Stock Purchase Plan

The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.


This position will support Banking Centers within the District. May require working occasional Saturdays.

Position Responsibilities:
Marketing Activities:

  • Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
  • Complete assigned daily planning activities.
  • Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica’s product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
  • Act as a digital ambassador to transition customers to digital solutions.
  • Initiate quality financial wellness conversations to add value to customers relationships.
  • Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
  • Assist in community awareness events to increase bank outreach and foster new business relationships.
  • Effective utilization of converge for customer relationship management.

Operational Risk:

  • Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica’s policies and procedures.
  • Ensure compliance and completion of necessary compliance related training.
  • Impact the operational and risk activities and related results for the RB role within the Banking Center.
  • Adhere to all Banking Center Risk Assessment and Compliance Standards.
  • Control and mitigate losses by following policies and procedures.

Customer Experience Management:

  • Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
  • Lead and oversee banking center activities in the absence of Banking Manager.
  • Consistently assess needs and add value to customers and prospects.
  • Educate and fulfill customer requests, routine and complex.
  • Resolve customer complaints.
  • Maintain and add value to deepen existing relationships.
  • Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
  • Must successfully complete Comerica Platform Training Program.
  • Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
  • Perform routine Teller transactions as needed.
  • Maintain customer confidence and protects bank operations by keeping information confidential.

Partnership:

  • Consistently impact the efforts that improve Banking Center Collaboration.
  • Identify opportunities to add value to customers by introducing them to partners.

 

Position Qualifications:

  • Associate Degree OR 60 college credits and 1 year of customer service experience OR High School Diploma/GED and 3 years of customer service experience.
  • 1 year of consumer/sales experience
  • 1 year of personal computer, systems data entry or internet search experience


Monday-Thursday 8:30am-5:30pm; Friday 8:00am-6:00pm; Saturday 8:30am-1:30pm rotation with Multi Site Office

****Positions available in Metro Detroit and West Michigan including Ann Arbor, Jackson, Kalamazoo and Grand Rapids.****