Customer Experience Receptionist (Part-Time) - Boston
Customer Experience Receptionist, Boston (Part- Time)
As a Customer Experience Receptionist, you will serve as the initial representation of the company, greeting customers
upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will
keep the showroom in pristine condition. You will balance multiple interactions with attention and care
while sharing in the happiest moments of our customers’ lives.
The ideal candidate for this role will be able to work a schedule that includes weekends.
What you’ll do:
- Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer
- experience that reflects our luxury brand and product quality.
- Conduct pre-appointment confirmations and post-sale appointments to assist and educate
- customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Maintain luxury showroom appearance, cleanliness, security and organization, including
- executing new product merchandising guidelines.
- View the full role responsibilities here
What you have:
- A passion for the customer.
- A keen eye for details.
- Clear, concise and welcoming communication style.
- A team player mindset.
- A mind for multi-tasking
What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer:
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Pre-Tax Commuter Benefits.
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
More About Us
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Looking to learn more? Learn more about us Here Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
How to Apply & What to Expect:
If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders