Dispatcher II

                          Be the Hero Behind Every Call – Join Us as a Dispatcher II

Are you ready to be a lifeline in times of need? The City of San Diego Police and Fire-Rescue Departments are seeking talented individuals to join our team as Dispatcher II. As a Dispatcher II, you will be at the forefront of emergency response, providing crucial support during 911 and non-emergency calls within the City of San Diego and neighboring areas.

Key Responsibilities:

• Utilize the Computer-Aided Dispatch (CAD) system to respond to emergency calls
• Gather essential incident information from callers
• Determine the nature, priority, and response requirements for each call
• Enter accurate information using a computer keyboard
• Answer inquiries and direct non-dispatch calls to the appropriate departments
• Perform additional assigned duties as needed

Notes for Prospective Employees:

• Scheduled wage increases, including special salary increases
• Eligible employees hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS)
• Dispatcher II roles may involve sitting for extended periods and answering a high volume of calls
• Dispatcher II employees may be required to work on City holidays and may receive additional pay for unusual shifts

Police Department Dispatcher II Notes:

• Starting hourly rate: $27.96
• Obtain a California P.O.S.T. Basic Dispatcher Course Certificate within one year of hire
• Additional pay for employees with a California P.O.S.T. Basic Dispatcher Course Certificate
• Special assignment pay for those assigned as operators in the 911 Police Department Phone Room
• Work a four-day, ten-hour shift with three consecutive days off
• May be required to work overtime

Fire-Rescue Department Dispatcher II Notes:

• Work 12-hour shifts (44/36 rotation schedule)
• Potential overtime during training and for cleared positions
• Eligible for 17.5% additional pay upon completing the paid Emergency Medical Dispatcher (EMD) certification course
• Mandated overtime may be required beyond scheduled shifts to maintain staffing levels

REQUIREMENTS:

CITIZENSHIP:

• Citizenship: United States citizen or legal right to work in the United States

EDUCATION: Choose ONE of the following options:

• High school graduation
• G.E.D. test passage
• C.H.S.P.E. passage
• Two-year, four-year, or advanced degree from a college or university

EXPERIENCE: Choose ONE of the following options:

• Six months of prior experience as a Dispatcher I or Dispatcher II with the City of San Diego.
• One year of experience as a Dispatcher in a law enforcement agency or fire department.
• One year of experience as a Dispatcher performing emergency dispatch for a medical transport company or department.

HIGHLY DESIRABLE:

• Proficiency in Spanish, Korean, Arabic, Farsi, Somali, Chinese, Indochinese, or Tagalog

As a Dispatcher II, you will play a pivotal role in ensuring the safety and well-being of our community. If you have strong communication skills, thrive under pressure, and want to make a meaningful impact, we encourage you to apply today. Become a Dispatcher II with the City of San Diego and be the calm voice that guides us through emergencies.