Product Expert Intern - Summer 2024
About our internship
Our Customer Success (Product Expert) Internship is designed to provide each intern with hands-on experience working directly with Klaviyo customers to help them use and understand the platform.
Interns dive into product training, making an effort to become a Klaviyo product expert during the course of the summer. Once you’ve completed product training, you’re educated on best practices to use while communicating with our customers. Eventually you’ll be responsible for helping customers resolve issues they’re having with Klaviyo, troubleshooting the platforming, and gaining valuable problem solving skills along the way. We offer a supportive environment where interns can fail fast, ask questions, and learn quickly – all while building a solid career foundation, making awesome connections across the Klaviyo, and having fun.
Interns come to Klaviyo with experience in customer service and a track record of solving problems. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve problems for customers using our software.
How you will make an impact:
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and chat
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
- Diagnose software issues and resolve escalated customer complaints using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps.
What You’ll bring to the table:
- At least one previous internship experience, with a focus on the customer
- Graduating in Dec 2024 - May 2025 with a BA/BS in Communications, Marketing, Education or similar field
- Thoughtful communicator, both written and verbal, who is excellent at communicating through a variety of channels
- Passionate about creative problem solving for customers and end users
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- HTML, Javascript, CSS, and using APIs
- Email marketing platforms, e-commerce platforms, and customer data platforms
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Embrace Klaviyo’s “always learning” culture that fosters learning at every level
Nice to have:
- Experience with troubleshooting a technical product or software for customers
- Minor in Computer Science or IT
Internship Logistics
- Our Summer Internship Program is a 10-week [June 3 - August 9] paid experience at our Boston, MA headquarters
- Before diving into individual teams and projects, all interns will complete Klaviyo Base Camp - a week-plus onboarding experience. Base Camp provides focused time to learn about Klaviyo, our product, the ins and outs of the company and spend time getting to know other interns. This robust training experience ensures all interns join their teams fully prepared to dive into project work and make an immediate impact.
- Our Boston office is fun - our interns stay fueled with free snacks and drinks, take breaks with each other over a game of ping pong, Nintendo or round of golf with our simulator, and relax in our speakeasy (yes you read that right!).
- Throughout the summer, Klaviyo interns attend social events to promote interaction beyond team and project work. In past years these events have included a Red Sox game, Boston Duck Tour, outings to SPIN and Flight Club in the Boston Seaport, ice cream socials, and Munch n Learns with Klaviyo senior leadership.