Lead, Reporting Analyst, Healthcare Alerts

Under the direction of a manager, the Lead Reporting Analyst on the Healthcare Alerts team works directly with the manager and clients to ensure the information produced and published by the team is accurate and timely.  The Lead Reporting Analyst performs a detailed quality review of Healthcare Alerts created by the team, providing direct feedback to team members helping them become more efficient and accurate with their work. 

Candidates living in the East Coast and Central time zones preferred

The Lead Reporting Analyst has conceptual knowledge of theories, practices, and procedures as it relates to report writing/design/review and basic to intermediate data analysis.   

Primary Accountabilities:

Analytical-65%

     * Assist manager with preparation for weekly team meetings to cover processing issues, process improvements and Lessons Learned and serves as back-up for Manager during absences

     * Utilize best practices in time management skills in order to perform regular daily tasks in addition to extra projects as assigned by supervisor/manager

     * Work with Manager to create process improvement initiatives, including potential software changes

     * Research and produce alert quality control reviews

     * Contact manufacturer/distributors via phone or email to facilitate recall action, developing a follow-up strategy and documenting activity in Salesforce

     * Participate in calls with clients and focus groups to provide product recall expertise

     * Prepare training material to be shared across the team, when assigned

Operational-35%

     * Capture and aggregate time sensitive recall content and create alerts in a standard format for distribution

     * Analyze content, classify the alert and determine if it relates to any previously released alert(s)

     * Contact manufacturers to validate alert content, verify effective dates and capture other pertinent information

     * Cultivate knowledge of product usage, domain usage and hospital operations

     * Communicate effectively with clients, third parties (manufacturers/distributors) and RASMAS team members

     * Manage the daily RASMAS handoff, ensuring priority recalls/events are processed expeditiously

     * Culls extraneous alerts

     * Proofread and edit alerts developed by Reporting Analysts

     * Captures and tracks processing errors in Salesforce

     * Create spreadsheets and relevant reports that provide insight into key data points as it relates to clients or business, as assigned

     * Participate in User Acceptance Testing (UAT) when needed and attend release nights to assist development team with Regression Testing

Required Qualifications:

     * Bachelor’s Degree, preferably in a field of science

     * 6-8  years of work experience in client services working in a hospital or clinical environment and/or any equivalent combination of experience and education that provides the proper background for this position

     * Web Research Intermediate to Advanced 

     * Proficient in using work-related software such as Microsoft Office, Google Suites, Adobe Professional

     * Knowledge of Descriptive Statistics

     * Highly analytical and detail oriented

     * Good Written, Oral, & Presentation skills

     * Good understanding of Salesforce software

Individual Competencies:

     * Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.

     * Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

     * Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

     * Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

     * Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

     * Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

     * Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.

     * Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

Safety:

     * Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

     * Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

     * Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

     * Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.

     * Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

     * Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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