HR & Payroll Coordinator - Denali National Park

Job Description

About Denali National Park:​Doyon/Aramark Joint Venture is the Denali National Park Concessionaire. Open May to September, our guests come to take in the majesty of Mount Denali, the highest point in North America. Our operation manages the transportation, retail, guest service and food and beverage concessions with our client; Park Service. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90-mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp.

The HR & Payroll Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. This role will perform administrative, transactional, and data/records management activities in support of HR and payroll functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

Job Responsibilities

•    Provide excellent customer service in response to phone and online inquiries from employees and managers.
•    Resolve inquiries by accessing information in multiple HR systems.
•    Triage general inquiries to ensure accurate work category is assigned.
•    Raise more sophisticated issues to Manager, myHR or the appropriate COE for advanced support and follow-up as the need arises.
•    Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
•    Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
•    Perform quality assurance reviews on electronic and manual transactions
•    Facilitate in onboarding & housing initiatives of approximately 250 seasonal staff.
•    Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

Employee is responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Strong computer/technical skills; previous HRIS experience preferred
•    Bachelor’s degree in HR or related field preferred
•    Knowledge of HR concepts and terminology
•    Effective verbal communication skills
•    Effective listening skills
•    Solid ability to grasp information quickly and probe optimally when required
•    Excellent organizational skills and the ability to prioritize requests and duties
•    Attention to detail
•    Effective research, problem-solving, and follow-through skills
•    Ability to remain positive under pressure
•    Bilingual (English and Spanish) preferred