Customer Support Specialist
The Customer Support Specialist is the heartbeat of our organization. They provide exceptional customer support in a professional and positive manner while speaking to customers via telephone or by email. Our Support Specialists are the subject matter experts of our local government ERP software applications.
ROLE AND RESPONSIBILITIES WITH ESSENTIAL FUNCTIONS
- aides in identifying a customer issue and provides a solution
- creates a detailed record of client interactions
- maintains a current case load and does regular follow ups with customers
- ability to accurately report software issues to the Development team
- conducts remote training sessions with the customer
- creates documentation in an effort to aide customers within software
- collaborates with teammates and other outside departments across our organization to enhance software knowledge
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Strong communication skills
- Attention to detail
- Strong problem solving and interpersonal skills
- Ability to work under pressure and multi-task
- Self Motivated and able to work well independently
- Strong organizational skills
- Bachelor’s Degree
- Course work in accounting or equivalent experience
- Strong computer skills (MS Office)