Sales Quality Specialist 2

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

Are you experienced, flexible and self-motivated? Are you skilled and energized by collaboration and continuous improvement? Do you enjoy a challenging and vibrant work environment?

If this sounds like you, you may be The Right One! Please continue on to learn more about this opportunity. Don’t forget to take a look at our comprehensive benefits!

SUMMARY

Under supervision performs work that is varied and may be somewhat technical in nature but involves limited responsibility for final decisions, some evaluation, originality or ingenuity required, know and applies fundamental concepts and procedures, may check work or support or earlier levels of technical or staff workers.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Prepares documentation and coordinates customer service needs with other functions as required.
• Serves as customer contact regarding quality matters.
• Perform quality support functions, including traveling and communicating with customers and suppliers.
• Work with the customers and suppliers on issues relating to the quality and performance of the material.
• Preparing and implementing quality assurance policies and procedures.
• Develop or update procedures for capture, investigation, and documentation of product complaints.
• Monitor risk management procedures, maintain problem logs, and report issues to management and sales staff.
• Track, document, and report quality KPIs.
• Works with immediate supervision.
• Performs assigned tasks.
• Knows fundamental part quality and change management concepts, practices, and procedures.
• May direct work of support personnel.
• Customers are typically domestic.  Some suppliers are international.
• Other duties and special projects as assigned.

QUALIFICATIONS

• Bachelor’s Degree, preferred majors in Business Management or Supply Chain Management
• Preferred 3-6 years of experience in a similar position.
• Must be proficient with Microsoft Office products
• Excellent verbal/written communication skills.
• Excellent analytical skills.
• Excellent organizational skills.
• Must be detail-oriented.
• Experience in supply chain management and familiarity in coordinating activities with warehouses and logistics service providers.
• Provide a high level of customer service.
• Ability to prioritize and support multiple assignments simultaneously.
• Ability to work independently and within a team setting in a fast-paced environment.
• Clear thinking with a continuous improvement mindset.

BENEFITS

• Competitive Salary with Bonus Opportunities
• Paid Time Off
• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
• Flexible Spending and Health Savings Accounts
• Disability and Life Insurance
• 401(k) with Company Contribution
• Educational Tuition Reimbursement

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.