Technical Support Data Representative

Job Description

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary
The Data Representative I will be responsible for the provided Tier I support of our medical device products that interact with our data products. Including assisting customers and Sales reps via the telephone and email with the application of our products. This also includes interactive and escalating issues with our product teams to ensure that the customer expectations are met.

Essential Functions

Provide support for technical and data inquires related to ZOLL products via telephone or email

Follow up on inquiries and ensures satisfactory customer resolution

Accurate data entry of claim into Oracle tracking system and completion of the customer call report

On-Call phone support for evening and weekend emergencies

Ensuring ZOLL is presented with the highest degree of professionalism

Research required information using available resources

Stays current with system information, changes and updates

Required/Preferred Education and Experience

4 Year Degree/Certification in Computer Information Systems required or

Equivalent Experience required

Minimum of 3 Years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry required

Knowledge, Skills and Abilities

Experience installing and upgrading software applications

Understanding of Windows Operating Systems and Server environments Clients and Servers

Experience with Wireless Technology (Bluetooth, Wi-Fi, Configuration and Certificates)

Attention to detail and well organized

Ability to work in a team environment

Strong Interpersonal skills

Effective verbal and written communication that is appropriated for the situation

Experience with remote access tools (LogMein, WebEx)

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.