IT Internship

Education Analytics (EA) is seeking to hire a motivated and enthusiastic summer intern for our IT team. EA is a non-profit organization based in Madison, WI that creates research-informed analytics to support school districts, regional offices of education, non-profits, and policymakers in improving student outcomes and education systems with data-driven decision making. 

Many of EA’s partner organizations are large public-school districts that serve diverse, often under-represented, student populations. Because of this, EA values a breadth of educational experiences in employees, and encourages applications from students who reflect these populations. We encourage applications from current undergraduate students from all ethnic and racial backgrounds, sexual orientations, gender identities and expressions, and first-generation college students. 

The intern will work closely with Education Analytics’ Help Desk and Systems Administrators to maintain information technology systems across many technical disciplines.  Our intern will have the opportunity to gain broad experience improving the reliability and effectiveness of information infrastructure in a fast-paced non-profit environment.  

This opportunity is a fully in person role based out of our offices in downtown Madison, Wisconsin. The salary for this position is budgeted at $21/hour. The program runs from June 3 – August 16, with flexibility for the right candidate. 

Orientation to the Work 

• Interns are paired with a mentor from their teams for the summer. These mentors serve as the intern’s main point of contact, help assign interns work, support them as they plan out projects, answer their questions, help them manage their time, and provide additional one-on-one support.
• Through a series of interactive lunches and workshops, interns get a first-hand look at all the functions of EA and greater insight into nonprofit work.
• Attend professional development seminars on topics such as resume and cover letter writing, interview tips, and negotiation advice.

Duties and Responsibilities 

• Interns are expected to work 40 hours per week for a minimum of ten weeks. Specific schedules will be determined by the supervisor/mentor.
• Participate in the Intern Final Project, an independent hands-on learning experience, and share results and finding to all EA colleagues at the end of the internship.
• Assisting with helpdesk tickets, desktop and server administration, and user administration.
• Documenting infrastructure.
• Equipment packing and shipping.
• Establish and maintain positive relationships with internal stakeholders at all levels of the organization, vendors, partners and industry peers.
• Safeguard confidentiality, privacy and security of sensitive organization and customer information.
• Perform other duties as assigned.

Required Knowledge and Skills 

• Intermediate proficiency with Windows and Apple desktop administration.
• Basic Windows server, Linux server, and network administration skills.
• Familiarity with information technology concepts including troubleshooting, patching, automation, monitoring, alerting, backups, and documentation.
• Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen.
• Strong organizational and time management skills with proven ability to multitask and prioritize in a high paced environment with limited direction.
• Intermediate proficiency with office productivity applications.
• Comfortable with taking initiative and sharing responsibility in a team-based, collaborative environment at a fast-paced nonprofit organization.
• Customer-service orientation to working with other teams and partners.
• Ability to think strategically about complex issues as they arise, including weighing competing options and acknowledging the importance of context.

Work Environment and Requirements 

• Ability to communicate effectively in numerous conversations throughout the day on the telephone, in writing, on-line zoom and in person to provide information, collaboration and assistance.
• Ability to reach in all directions and bend/stoop to store and retrieve files, use telephone, calculator, computer, and other office equipment.
• Dexterity and hand/eye coordination necessary to operate computer keyboard and other office equipment.
• Ability to complete job duties where there may be eyestrain due to constant viewing of computer screens.
• Ability to complete job duties in an environment where background noise and frequent interruptions are consistent.
• Demonstrate the ability to utilize basic math skills of addition, subtraction, multiplication and division.
• Must be able to communicate effectively both orally and in writing, follow instructions and be able to comprehend written material or requests.
• Must demonstrate the ability to use reason and problem-solving skills in a fast-paced environment.

Education and Experience 

• Completed or currently pursuing a two- or four-year degree in Information Systems, Information Technology, Computer Science, or Computer Engineering.
• Professional experience outside of school coursework.
• Home network, computer, or electronic project or hobby experience.

Benefits 

• Company laptop provided for all interns.  Additional technology required for specific roles will also be provided.
• One time housing stipend of $2400 for all onsite/hybrid interns. The stipend is split between the first and last paychecks of the internship.
• Opportunity to participate in EA’s annual Summer Week (meals, travel and accommodations covered by EA)
• Optional intern socials, in-person and virtual, held throughout the summer.
• EA provided snacks and beverages for those working onsite in the Madison office.

Additional Details 

Education Analytics is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

The job duties, responsibilities, skills, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.  The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.