State Patrol Dispatcher - DeForest

Provide emergency dispatch, critical information, and support services to State Patrol Troopers and Inspectors as a State Patrol Dispatcher (Law Enforcement Dispatcher)! State Patrol Dispatchers are civilian employees with the Wisconsin State Patrol. Our dispatchers work 'behind the scenes' to fulfill a vital role in public safety, helping State Patrol Troopers and Inspectors, as well as other law enforcement professionals by coordinating the proper response to a variety of complex and emergency incidents.

This position is located at the DeForest Post at 911 W North St, DeForest, WI. 

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $39/month for single plans and $97/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.  Click here to learn more about how we apply these values in our work.

Note: The results of this recruitment may be used to fill future similar vacancies. 

Position Summary:

State Patrol Dispatchers work as a team to monitor the location and status of State Patrol sworn personnel, provide information, directives, and messages to law enforcement personnel using complex electronic voice communications equipment and computer systems. On a typical shift, there may be 25-60 State Patrol field personnel as well as other law enforcement agencies relying on the dispatchers for communication and information. Situations may range from routine communications for public assistance (disabled motorists, tow services), critical situations (request for emergency assistance, natural disasters, felony arrests, high-speed pursuits, drug interdiction, criminal apprehension, etc.), and life-threatening emergencies. Dispatchers must be able to exercise sound judgement in determining priorities and levels of response to multiple, simultaneous incidents at the same time.

Salary Information:

This position is in schedule-range (36-64) with a starting hourly rate of $24.50-$30.00, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

State Patrol Dispatchers receive a $1.00 per hour pay increase after 12 months and 24 months in the classification. 

Job Details:

State Patrol Dispatchers are responsible for the daily operation of a 24/7 emergency communications center. Work is of a highly stressful nature and requires extreme mental stamina. Employees may often work alone. Dispatchers should expect to work weekends, holidays, frequently extended shifts, nights and weekends. Additional pay incentives are provided for working evenings, nights, holidays and weekend hours.

State Patrol Dispatchers receive and provide information, directives and messages to law enforcement over radio and electronic communications. Successful candidates must be able to clearly hear and understand words over two-way radio with distractions, distortions and background noise, with or without accommodation.

The radio dispatch workstation includes multiple computer monitors displaying a variety of computer systems concurrently. Successful candidates must have the ability to quickly view and read multiple computer monitors at different heights and distances at the same time, with or without accommodation, for extended periods of time.

WisDOT does not sponsor work visas.  Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For permanent positions that allow remote work flexibility, Wisconsin residency is not required. However, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may at times need to report to office locations in Wisconsin on short notice.

Qualifications:

Qualified applicants must have all the following:

• Experience multi-tasking while ensuring accuracy of work, including determining priorities and urgency in response to changing and simultaneous assignments or conditions.
• Experience communicating information clearly and accurately in urgent situations to and from a variety of sources.
• Experience using multiple computer screens, systems, and software at the same time. 

How To Apply:

Apply at: https://wisc.jobs/Pages/SearchResults.aspx?keywords=13021. To apply, click “Apply for Job” to start the application process.  Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Marley Hellenbrand at 608-267-3269 or Marley.Hellenbrand@dot.wi.gov. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

The deadline to apply is 11:59pm CST on Sunday, February 25th.