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EDGE - Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.


We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!


Job Description

Start Date: June 2024

The Engineer in Training (EIT) program is an entry-level program for recent engineering graduates to learn core Rockwell Automation product technologies and to develop fundamental skills to be Support Engineers. This program includes a combination of formal classroom training and work assignments to give engineers hands-on experience with our products and technologies. Training focuses on both technical and leadership competencies.


As an EIT participant, you will have a high level of interaction with Rockwell Automation's leaders and will receive opportunities to build your professional network.


You will gain up to 1 year of paid training in Mayfield Heights, Ohio before deploying into the Support Engineer role. Training can include 4 months in core classroom training, 6 months shadowing and supporting customers via remote support, and 2 months in specialized advanced classroom training. Support Engineers are assigned to field offices across the U.S. and will help our customers reach their goals through onsite and remote interactions.


Your Responsibilities:

  • Provide troubleshooting assistance via phone, email, and onsite for Rockwell Automation products and technologies to Rockwell Automation field service personnel, distributors, integrators, and customers.
  • Identify and correct hardware failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades.
  • Instruct/train customers on proper use, operation, and maintenance.
  • Respond to customer needs, ensuring a swift and quality response while keeping relevant parties informed, sets, and maintains communication with team and customer
  • Develop and implement predictive and preventive maintenance programs.
  • Provide technical assistance for sales presentations to customers.
  • Consult regarding the application of products, technologies, manufacturing processes and industry-specific applications.
  • Build collaborative relationships and embrace the Rockwell culture of diversity, equity and inclusion.
  • Travel as required.
  • Provide on-call emergency service support, remote diagnosis and troubleshooting assistance (24X7).


The Essentials - You Will Have:

  • Bachelor's or Master's from an accredited four year college or university
  • A minimum cumulative GPA of 2.75
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future
  • The ability to travel up to 50% of the time
  • A valid driver's license.


The Preferred - You Might Also Have:

  • Geographic flexibility: relocation is an essential part of the program.
  • One of the following majors: Mechanical Engineering, Electrical Engineering, Computer Engineering, Chemical Engineering or related degree
  • Previous relevant experience in an Internship/Co-Op
  • Prior experience utilizing programmable controllers, numerical controls, computers or motor controls and drives in industrial automation control systems


What We Offer:

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.


At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.



Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.



We are an Equal Opportunity Employer including disability and veterans. 


If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.