Business Operations Intern

Business Operations Intern 

Job Code:  10401N                                

Reports To:  Business Operations - Learning & Development, Leader

Job Summary: 

This internship provides an opportunity to work with the Business Operations team supporting internal departments through the creation of tools, resources, and processes that support our business.  Primary responsibilities include managing individual assignments and collaborating in potential group projects to support in-year Business Operations priorities.  There are three open positions available; job responsibilities will be divided among the three positions.

Job Responsibilities:

• Supports Sales Process and Tools Content Management.
  • Creates/updates hand outs and documentation as needed for Business Operations and CCOA sales processes (i.e., Salesforce).
  • Audits course content descriptions on our learning management system (Cornerstone) and offer recommendations and suggestions for missing content descriptions and tagging.
  • Conducts in-system audit, data clean-up, and course/module testing as needed.
• Supports Sales Support Systems and Processes.
  • Performs audit of our sales support policy/documentation database and virtual assistant branching in the ServiceNow Support knowledgebase and general environment.
  • Tracks testing and report findings back to leadership for future enhancements and improvements
  • Supports Business Operations leadership on ad-hoc projects.
• Performs other duties as assigned.
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Job Qualifications:

Education & Experience

• 4-year college degree in communications, learning & development, marketing, advertising, media, business management degree, or other related field in progress.
• Open to students starting their senior year.
• 3.0+ GPA.

Skills

• Strong organizational / time management skills; detailed oriented.
• Collaborative and professional style with the objective of building strong relationships with diverse customer groups and vendors.
• Self-starter with a diligent work ethic and demonstrated flexibility.
• Strong attention to detail.
• Able to multi-task and stay calm under pressure.
• Excellent verbal and written communications skills including delivering effective presentations.
• Able to complete required math calculations (e.g., multiply, divide, rate, ratio, percent, produce / interpret bar graphs).
• Proficient in Microsoft 365 or Office applications (i.e., Word, Excel, Outlook, and PowerPoint).
• Proficient in using a PC with Windows operating system.

Competencies 

• Client Focus – Providing service excellence to internal and/or external clients.
• Partnering – Seeking and building partnerships and alliances that further the organization's objectives.
• Achievement Orientation – Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Adaptability – Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
• Business Perspective – Using an understanding of business issues, processes and outcomes to enhance business performance.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands.
• Employee must have the ability to lift and move items up to 15 pounds.
• Employee must have the ability to see written documents and computer screens, and to adjust focus.
• This job is performed in a temperature-controlled office environment.

Other Requirements

• Internship length varies – 10 weeks for Summer; temporary role.
• Location:  New York, NY