You are viewing a preview of this job. Log in or register to view more details about this job.

Program Clerk, DND

Summary of Duties:

Under the general supervision of the Financial Officer (Fin O) at CDLS(W), the Program Clerk will perform claims functions for Canadian Armed Forces members posted throughout the US. Claims include, medical, utility reconciliations and Children’s Education.   


Area of Selection:

This selection process is open to applicants legally residing in the greater Washington D.C. metropolitan area at the time of appointment. Candidates must be legally authorized to work in the United States. 

Please note that the Embassy of Canada to the United States does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.



Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

*Language will be assessed further during the process. 



Candidates will be required to provide proof of the completion of their education.

  • Successful completion of secondary school or equivalent.



  • An advanced proficiency in English (oral and written)



  • Experience working in office management and administration;
  • Experience using Microsoft Office; and
  • Experience in data entry and record keeping (physically and electronically).



The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.



  • Knowledge of medical insurance providers;
  • Knowledge of general administrative principles and best practices including but not limited to filing, office organizational procedures email  and telephone etiquette; and
  • Knowledge and proficiency in computer software, including Microsoft Office 2013 (i.e. Word, Excel and Outlook).



  • Teamwork and cooperation
  • Judgement and discretion
  • Initiative and action orientation
  • Client orientation
  • Strong interpersonal skills
  • Integrity and respect
  • Focus on quality and details



  • Ability to communicate effectively in English, both orally and in written form using a clear and organized structure;
  • Ability to read, interpret, and apply policies and procedures.
  • Ability to handle sensitive and confidential information in an appropriate and sensitive manner;
  • Ability to work well under pressure, while managing multiple priorities; and
  • Ability to plan, organize, and work within a team setting and independently with minimal supervision


Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

  • Knowledge of the Canadian Public Service Health Care Plan and related organizations (i.e. Tricare, MSH);
  • Knowledge of Military Policy such as the MFSIs and their relationship to FSDs;
  • An intermediate level of proficiency in French (oral and written);
  • Previous experience within a military or diplomatic environment; and
  • Previous experience with financial claims in general.


Operational Requirements:

  • Normal hours of work for this position are in accordance with the Terms and Conditions of Employment for Locally Engaged Staff (LES) in the United States of 37.5 hours per week.
  • Location of work: Work is performed on-site.
  • The incumbent may be required to work overtime as needed.


Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

- Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.

- Security screening: Obtain and maintain a Secret Clearance (Canadian Citizens only) (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.


Special Request from Mission / Additional Comments:

How to Apply

  • You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
  • Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
  • You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
  • Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
  • Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
  • Candidates who are unable to submit their application due to technical difficulties must report these to prior to the closing date. Failure to do so will result in the application being rejected.


Important Notes

  • Only applications submitted in one of the official languages of Canada will be accepted (English or French).
  • The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English.
  • Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
  • Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
  • Reference checks may be sought for candidates who succeeded all of the assessments.
  • Please note that the Embassy of Canada to the United States does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
  • Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
  • As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.
  • We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
  • The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to the United States which might arise following the completion of this selection process.
  • For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.