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Resident Services Data Analyst- Boston, MA Based

Resident Services Data Analyst

POAH Communities, an exciting and highly entrepreneurial organization committed to community development and to preserving affordable rental housing, is seeking a highly qualified individual to serve as a Resident Services Data Analyst.

Characteristics, Duties and Responsibilities

  • Play a lead role in strategic data management, reporting and evaluation of POAH’s Community Impact portfolio
  • Design, test, deploy and run reports using POAH’s existing databases and tools (Salesforce, Yardi, MRI, Microsoft 365) and package for dissemination to department leadership, POAH’s Board and POAH Communities staff
  • Evaluate current data systems and work with Community Impact team leadership to implement any strategic changes for efficiency, performance, and data integrity
  • Manage evaluation of the company’s Community Impact initiatives, including performance of frontline staff as well as outcomes of strategic programs, proactively identify opportunities to improve performance and program outcomes through data analysis
  • Serve as data system administrator of POAH’s Salesforce database, overseeing data imports, all aspects of system functionality and feedback from frontline staff and partners to ensure user-friendly experience
  • Conduct training to frontline and regional staff to support effective data collection and reporting
  • Produce fast, flexible reports that are integrated with POAH’s systems and applications
  • Assemble, analyze, and present POAH Communities’ Community Impact data for external audiences including peer organizations and neighborhood partners
  • Manage bi-annual resident survey collection including coordinating team input on survey design, system development, data quality assurance, and assembly of data reports for each site.
  • Collaborate with peers in other departments to leverage cross-departmental knowledge and data system and analysis expertise
  • Analyze and interpret data for internal peers, draw meaning from analysis and provide recommendations to colleagues to inform overall organizational growth
  • Stay up to date on industry trends and identify opportunities for data to inform organizational growth, such as through participation in industry peer groups (SAHF Data Peer Group, HPN Member Virtual Meetings, local Salesforce groups, etc)
  • Serve as department point of contact for data related questions
  • Other duties as assigned

Requirements and Qualifications

  • 2-5 years experience in data analytics or data development
  •  Project management experience required, preferably in housing, real estate, program evaluation or technology
  •  Expertise with Salesforce or similar non-profit outcome reporting platform
  •  Experience with Microsoft Office 2010 or newer
  •  Willingness to keep up-to-date and learn new technologies
  •  Experience maintaining and/or updating business intelligence tools, databases, dashboards, systems, methods
  •  Ability to monitor own work to ensure quality and accuracy
  •  Experience in handling sensitive, confidential information
  •  Excellent communication skills, both oral and written, including the desire to ask questions of and learn from co-workers
  • Excellent customer service skills
  • Periodic travel may be required

Working Conditions

The working environment and physical demands described here are representative of what an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

This job largely operates in an office environment. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities include both close and distance vision, and the ability to adjust focus. Employee is regularly required to sit, walk, stand, handle and feel objects, and reach with hands and arms. Occasional lifting of up to 10 pounds required. Periodic travel by automobile or airplane to visit sites may be required.


At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes: 

  • An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance 
  • Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays 
  • Competitive 401(k) Matching, up to 4% of pay 
  • Wellness Program 
  • Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking 
  • Tuition Reimbursement Program 
  • Employee Referral Incentive Program 
  • 12 Weeks of Paid Parental Leave 
  • Bereavement Leave 
  • Jury and Witness Duty Leave 
  • Company-Provided Life and Accidental Death & Dismemberment Insurance 

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at


POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. Nearly half of POAH’s properties have staff members devoted specifically to resident support and we are growing. POAH Communities strengthens and supports the portfolio through local and national partnerships, internal corporate support and outreach, and a focus on positive outcomes for our residents:

  • Stable Housing: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
  • Health: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
  • Education: Pledging to grow pathways to quality, affordable childcare, afterschool, and adult education.
  • Employment: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
  • Financial Stability: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
  • Community Engagement: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.

POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments in Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio, Rhode Island, and Washington, DC. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. (“POAH") family.