CCS Service Facilitator

Job Summary

Provides appropriate mental health services, including intake, assessment, case management, and direct services to consumers who have mental health and substance use issues (when co-occurring), including engaging and providing/facilitating provision of these services at community sites.

Essential Duties

Screens and evaluates individuals to determine appropriate services based on individual consumer needs.
 
 Engages consumers in recovery based process.
 
 Develops and implements service plans that provide for appropriate mental health/co-occurring services to consumers and their families, where necessary.
 
 Provides primary case management for assigned consumers, including assessment, treatment planning, monitoring, and evaluation.
 
 Provides appropriate mental health services to a caseload with severe and persistent mental illness and alcohol and drug abuse issues.  
 
 Provides direct community-based services when appropriate to Community Treatment Program consumers to include, but not limited to:
 
 -     Assists in learning and maintaining adequate activities of daily living skills.
 -     Support for consumers and families in crisis or stress situations.
 -     Assists consumers who have difficulty with self-management of medication.
 -     Assists consumers who have difficulty in maintaining regularly scheduled appointments.
 -     Assists in finding and maintaining appropriate housing arrangements.
 -     Serves as liaison agent to other support systems in the community.
 -     Assists through group and individual contacts to improve consumers' problem-solving abilities.
 -     Transports consumers in relation to the above services when necessary.
 
 Provides crisis intervention/service facilitation as necessary.
 
Maintains the confidential nature of consumer and business information.
 
Participates in admission and discharge planning with staff from the Brown County Community Treatment Center Nicolet Psychiatric Hospital and other inpatient units.
 
 Complies with all local, state, and federal laws governing consumers and the rendering of services.
 
 Provides community education to the public and various agencies in the area of mental health and co-occurring issues.
 
 Provides consultation to staff of other human service departments and agencies.
 
 Monitors contracted services.
 
 Attends in-service meetings and outside agency training sessions.
 
 Completes and maintains necessary documentation according to applicable requirements, codes and policies.
 
 Performs related functions as assigned.
 
NON-ESSENTIAL DUTIES:
 
Performs related functions as assigned.
 
MATERIALS AND EQUIPMENT USED:
 
General office equipment
Computer

Minimum Qualifications Required

MINIMUM QUALIFICATIONS REQUIRED:

 Education and Experience:

Bachelor's degree in social work or related human service field.  One year experience within the last five years working with persons with severe mental illness preferred.

Licenses and Certifications:

Valid Wisconsin Driver's License

Wisconsin Social Worker Certification preferred

Knowledge, Skills & Abilities

Knowledge of casework principles and methods, social systems, family dynamics, group and individual behavior.
 
 Knowledge of dynamics involved in community and institutional care for persons with mental illness and co-occurring disorders.
 
 Knowledge of professional interviewing principles and techniques.
 
 Knowledge of community resources and utilization.
 
 Knowledge of Wisconsin State Statutes Chapter 51 and related court procedures.
 
 Ability to maintain records and reports accurately.
   
 Ability to assess problem situations, specifically in the area of mental health, and determine the need for services.
 
 Ability to use authority constructively.
 
 Ability to plan and organize work and to make effective use of time.
 
 Ability to communicate effectively both orally and in writing.
 
 Ability to work the required hours of the position.
 
PHYSICAL DEMANDS:
 
Lifting 20 pounds maximum with occasional lifting and/or carrying of objects weighing up to 10 pounds.
 
Intermittent standing, walking, and sitting; occasional driving.
 
Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
 
Occasional bending, twisting, squatting, climbing, reaching, and grappling.
 
Distinguishing sounds at various frequencies and volumes.
 
Distinguishing people or objects at varied distances under a variety of light conditions.
 
 
This position description should not be interpreted as all-inclusive.  It is intended to identify the major responsibilities and requirements of this job.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Primary case management and service facilitation  for this position will be directed toward serving adult clients in the CCS program, with other case management program needs being met through case assignment as needed to meet departmental needs.