Customer Service Representative

POSITION:             Customer Service Representative

DEPARTMENT:      Ticketing Services

FT or PT:                 PT

CLASSIFICATION:  Hourly

SCHEDULE:            Weekdays, weeknights, weekends and may include Holidays

STATUS:                  Non-Exempt

REPORTS TO:         Ticketing Services Associates and Coordinators

SALARY:                  $17 hourly

The Customer Service Representative assists Ticketing Services Management with Customer Service operations and works in the Ticketing Call Center, the Calderwood Pavilion, and Huntington Theatre Ticketing Offices fielding patron inquires and processing ticket orders.

JOB DUTIES:

• Facilitates telephone and window sales for Huntington Theatre Company and Boston Theatre Scene, processes season and single ticket orders, exchanges, and FlexPass redemptions.
• Provides information, customer service, and problem resolution for theatre patrons.
• Assists with season ticket processing during peak season ticket periods.
• Maintains accurate Ticketing Office records and processes information in a timely manner.
• Deals efficiently, accurately, and courteously with any season and single ticket patron needs.

In addition to the duties listed above, The Huntington expects the following of each employee: adheres to Huntington policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in Huntington events as needed or required; and completes other duties as assigned.

Qualifications

REQUIREMENTS:

• Previous Ticketing Office experience or equivalent work experience preferred
• Strong organizational skills.
• Typing requirements, as well as data entry knowledge.
• Knowledge of computer operations including computerized ticketing system, spreadsheet programs, and word processing are a plus.
• Must be able to deal with high-energy situations while continuing to provide superior customer service.
• Effective written and verbal communication is essential.
• The physical requirement of the office requires that candidates be able to remain organized and composed during frequent telephone interruptions.
• This job requires working in an office. The Huntington has multiple workspaces and venues and this position sometimes requires traveling between these locations during the workday.

EEO STATEMENT:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.