PT Park Ambassador

Madison Square Park Conservancy

Madison Square Park Conservancy (MSPC) is a nonprofit organization whose mission is to maintain and program Madison Square Park, a dynamic 6.2-acre public green space in the heart of Manhattan. MSPC raises 100% of the funds needed to privately operate the park and is committed to engaging the community through beautiful gardens,
acclaimed public art, and inviting amenities and programming.
 

Reporting to the Park Ambassador Manager, Park Ambassadors are responsible for creating a safe, welcoming, and informative space within Madison Square Park.

Organizational Structure
● Park Ambassador reports directly to the Park Ambassador Manager
● Direct reports to this position: None
 

Key Responsibilities:
 Administration:
○ Maintain daily records, including detailed documentation, end-of-tour reports, inspection forms, etc.
○ Respond to emails, Slack, radio inquiries, and requests in a timely and appropriate fashion
○ Validate permits, including special event permits, parking permits, sound permits, and food vendor
permits.
○ Actively participate in all training opportunities, including exhibition content, visitor engagement
strategies, improving customer service, etc.
○ Support visitor experience research efforts through data collection, data entry, and related tasks

 Safety:
○ Conduct rounds of all facilities.
○ Educate and enforce Park Rules and Regulations with visitors
○ Monitor, inspect, and report park safety hazards, vandalism, quality of life issues, etc.
○ Contact and assist partner safety organizations such as police, fire departments, permit offices,
emergency medical technicians, and homeless outreach services as conditions occur.
○ Open and close facilities and amenities as directed.
○ Work in unpredictable weather conditions during shift
○ Direct vehicle and patron traffic as needed.

Visitor Experience:
○ Provide accessible, relevant, clear, timely information and support the visitor’s journey
○ Engage visitors, answer questions and help foster good first impressions to maintain a positive
relationship with visitors
○ Promote the sales of Membership and other Development opportunities
○ Inform patrons of volunteer activities and other upcoming programs and events
○ Support the operation of all visitor-facing programs, events, and activities
○ Share patron feedback with other staff members to improve the visitor experience
○ Return lost and found items

Qualifications
● NYS Security Guard License preferred
● Ability to clearly communicate with people outside the organization, representing the organization to
customers, the public, and other external sources, in person, in writing, or by telephone
● Comfortable approaching individuals or groups
● Experience serving diverse populations
● Be available to work in inclement weather and other emergency situations
● Ability to multi-task and handle competing priorities
● Ability to actively listen to what others are saying, taking time to understand the points being made, ask
questions as appropriate and not interrupting at inappropriate times
● Knowledge of technology, including Google Suite, Slack, and Zoom
● Highly detail-oriented field problem solvers who can adapt to changing priorities and new opportunities
● Ability to perform physically strenuous work in various weather conditions alone and in a team environment
● Multilingual experience is preferred
 

Compensation and Schedule
Salary range is $23.07 - $24.04 per hour based on experience.
Benefits include: Sick Days, Personal Day, Commuter benefits, Work phone provided

● Flexible Schedules required for training, events, and weather emergencies.

● Multiple positions available:
○ 6:15 PM - 12:15 AM (Monday- Wednesday - 18 hours per week)
○ 6:15 PM - 12:15 AM (Friday - Sunday - 18 hours per week)

Madison Square Park Conservancy is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity (“EEO”) laws.
 

The Conservancy prohibits discrimination against applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital status, domestic partnership status, genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record or any other characteristic protected by law.