Customer Support Intern

Job Description

As an intern at ResMed, you’ll gain hands-on experience, learn from experts, and collaborate with teams that do truly amazing things.

Over the course of our 12-week internship experience you will have the opportunity to: 

• Work directly with a mentor in your field of study while finding solutions to real world problems
• Experience our products up close by working with our Customer Support teams
• Interact directly with our company leaders
• Build a lasting professional network through social events and engaging activities
• Gain experience in the Salesforce platform
• Gain the skills and knowledge to become a future leader in the medical technology industry

Let's Talk About Responsibilities:

As a Customer Support Intern, you will work directly with talented individuals of all levels.  With guidance from a departmental leader you will work within our case and knowledge management system on projects geared toward knowledge article improvement, data management, and process adherence.

The right candidate for our internship will be expected to know commonly used concepts, practices, and procedures with software documentation management and rely on mentorship, instructions, and pre-established guidelines to perform the job's functions.  

This is preferred to be a remote position, though depending on where you are located, there may be an opportunity to work on-site. 

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skill/Experience):

• Ability to work full-time for 12 weeks during Summer 2024; program dates are May 20, 2023 – August 9, 2024 OR June 17, 2024 – September 6, 2024
• Academic studies that will lead to a Bachelor's or Master's Degree in Business, Healthcare, Computer Science, Instructional Design, or a related field.
• Experience with Software Support and/or Technical Writing is preferred.

Preferred Qualifications (Desired Skills/Experience):

• Excellent critical thinking and problem-solving skills.
• Strong experiences as demonstrated through projects, research or Software Support internships
• Great interpersonal relations, team cooperation and communication skills.
• Exceptional organizational and collaboration skills as demonstrated through leadership positions on teams and/or in student or civic organizations
• Exceptional communication skills and interest and enthusiasm related to medical technology industry and a career with ResMed

Pay Range:

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. All Interns will be hired through our staffing provider partner and will not be a direct employee of ResMed, your Recruiter will provide more details. 

Individual pay decisions will be made by our staffing provider partner and are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Summary base pay : $22.50/hr

Equal Opportunity Employer

ResMed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.