Customer Support Representative - Auxiliary Services
Overview
Auxiliary Services is comprised of a diverse group of revenue-generating auxiliary enterprises that directly support student life, the Tufts community, and the academic mission of the University. Auxiliary Services includes; conference & event services, contracted catering and cafés, university campus store, vending, laundry, mail services, parking and transportation services, student ID services, and other revenue-generating enterprises.
What You'll Do
Provide general customer service for areas within auxiliary services, including parking, ID services, transportation, conference and events, and other areas as needed.
- In addition, they will provide general administrative functions for auxiliary services, including assisting with keys, processing purchase orders, reviewing ticket violations, and other business administrative functions.
- This position will be in-person based on the Medford Campus but may require occasional support for our Grafton and Boston campuses.
What We're Looking For
Basic Requirements:
- Knowledge and experience are typically acquired through the completion of a High School Diploma or equivalent with 2+ years of customer service experience
- Effective communication, time management, and critical thinking skills
- Valid driver’s license with a clean driving record
- Basic computer knowledge and or skills using Microsoft Office
- Ability to work independently and as a team member
- Ability to work in a fast-paced, dynamic environment
Preferred Qualifications:
- Basic database skills preferred.
Pay Range
Minimum $21.80, Midpoint $25.95, Maximum $30.10
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Equal Opportunity Employer - minority/females/veterans/disability/sexual orientation/gender identity.