Technology Support Technician

Newark Academy is seeking a professional to serve as a Technology Support Technician, starting immediately. The successful candidate will promote and facilitate all aspects of the Technology and Media Services Department’s service-oriented mission, with a particular focus on providing prompt technical support and training to faculty, staff, students, parents, and guests of the school.

Reports to: Director of Technology and Media Services

Responsibilities:

 

• Staff the Circulation Desk / Technology Help Desk as an initial point of contact for all constituents
• Monitor the ticketing system to record, update, escalate, and resolve tickets in a timely manner.
• Assist with evaluation and implementation of new software and hardware solutions.
• Assist with the provisioning, deployment and maintenance of technology devices, such as laptops, iPads, and
  cameras.
• Troubleshoot technology issues and help write end-user documentation.
• Provide occasional event support for audiovisual and computer needs.
• Perform other duties as assigned.

Requirements:

 

• Experience working with and supporting a diverse community of students, parents and colleagues.
• Strong customer service orientation; tactful, patient, and courteous.
• Demonstrated time management skills; ability to prioritize support requests, work on multiple tasks with
  minimal supervision, and escalate support requests as necessary to ensure that all issues are resolved within
  acceptable timeframes.
• Exemplary attention to detail and strong organizational skills; ability to correlate multiple issues and identify
  systematic problems.
• Excellent interpersonal communication skills and the proven ability to work with a variety of constituents;
  ability to explain technical details to users at various levels of comfort and expertise.
• Able to support a range of devices and systems, but primarily macOS and iOS.
• Availability to work before and after school, evenings and occasionally on weekends

This is a full-time 12-month position. Salary commensurate with experience. Interested candidates should submit a cover letter and resume to the Director of Technology and Media Services (dkapferer@newarka.edu).