MassVoice Operations Intern

MassVoice Operations Intern - (240003IX)

Description

About us

The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.

About the Role

MassVoice is the Enterprise Telecommunications system for the Executive Branch. The mission of the Unified Communications team at EOTSS is to combine voice and data communication into a single collaborative service, which we offer to the enterprise for a standard experience among all users. With MassVoice, EOTSS is looking to consolidate additional agencies onto the MassVoice cloud and provide a more cost-effective means of telecommunications. In agencies where this may not be possible, we look to connect disparate phone systems on the back end, to eliminate unnecessary charges for calls among state entities. EOTSS is looking for a better enterprise solution for conferencing and screen sharing which can be standard across all Executive Agencies.

EOTSS is seeking a MassVoice Operations Intern who will be working with the MassVoice Engineering and Operations Team. They will gather and analyze data on Telecom trunking, stations, and IP ranges. They also will strategize a plan to consolidate and rationalize these assets. These tasks will also be performed on the mobile device inventory and plans within EOTSS and across the Enterprise. You will use our SharePoint site and the information gathered to organize a workable document collection to report information at the agency level.

The primary work location for this role will be One Ashburton Place, Boston, Massachusetts 02108. The work schedule for this position is Monday through Friday, 9AM to 5PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.  

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.    

Preferred Qualifications 

• Working knowledge and experience with Microsoft Office Suite and SharePoint.
• Organized and logical.
• Come with a basic understanding of network and telecom theories/terminology.
• Basic technical skills.
• Self-motivated and ability to learn quickly.