Constituent Services Liaison

A New York City Council Member’s district office is seeking a Constituent Services Liaison to work with residents of the 13th District to collectively and individually address problems facing their communities.

Salary Range: $40,000 to $50,000

KEY RESPONSIBILITIES:

· Represent the Councilmember at select events and community meetings (such as community planning board meetings, school board meetings; block association meetings; civic organization meetings, etc.) and other functions within the community.

· Respond to constituent inquiries and work to remedy constituent complaints by investigating issues, conducting research, and contacting various public entities on the federal, state, and local levels, and private entities as needed. Advocate on behalf of constituents for services.

· Coordinate effective and timely responses to constituent inquiries, concerns, and requests for assistance.

· Assist constituents with addressing a range of concerns including but not limited to housing, health care, social service, education, environment, and economic development issues.

· Monitor and track constituent correspondences and related paperwork in the online database.

· Log all complaints, requests, and resolutions and maintain up-to-date files on all cases.

· Conduct follow-up with relevant agencies to track progress and ensure resolution on all requests, providing thorough oversight from initial contact to final case closing.

· Assist with office administration and intern supervision.

· Additional duties and special projects as assigned.

QUALIFICATIONS:

· High School Diploma or equivalent and 1 year experience in community work or community centered activities in a related area.

· Excellent communication, public presentation, research and writing skills.

· Must be highly organized and detail-oriented.

· Interest in local government and city issues and/or previous experience in government or political campaigns preferred.

ADDITIONAL INFORMATION:

New York City residency required within 90 days of appointment.

For eligible employees, health, dental and vision insurance coverage are offered upon hire. Retirement plans also available.

The New York City Council makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact EEOOfficer@council.nyc.gov.

HOW TO APPLY:

Qualified candidates should forward their resume and a cover letter, with the subject line to:

YOUR FULL NAME – Constituent Services Liaison. 

E-MAIL:        ACardena@council.nyc.gov

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

The New York City Council is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.