IT Senior Support - Crater Lake National Park
About Crater Lake National Park:
7,700 years ago, a violent eruption collapsed an ancient volcano forming what we know as of today — Crater Lake. In the hundreds of years after the eruption, rainfall and snowfall filled the crater and formed the lake. Today, visitors marvel at the panoramic views and natural formations of Wizard Island and Phantom Ship.
Crater Lake Lodge welcomes you with the warmth and hospitality of a bygone era. The lodge overlooks the lake at Rim Village, offering majestic views of the lake’s pristine blue waters and sheer cliff walls. Activities include hiking, swimming, fishing, or touring the lake. The Cabins at Mazama Village are nestled high in the Ponderosa pines, seven miles south of Rim Village. Mazama Campground is tucked away in the forest, seven miles south of Rim Village, just past the park’s south entrance station near Highway 62.
Incredible wildlife including black bears, elk, deer, pine martins, and beavers. Oregon is full of hidden surprises. Whether you are experiencing Crater Lake, the Oregon Coast, or the magic of our local communities there are so many interesting things in our area to explore. Through the summer there will be multiple employee bonding experiences, adventures to town, hiking trips, artist experiences, and much more.
Job Description
The IT Senior Support supports our consumer Point of Sale (POS) and ecommerce solutions. This critical position will enable you to develop extensive skills in application management, and environment support of multiple business critical applications. These include centrally led POS, Financial Analysis. The position will have responsibility for the maintenance and analysis of payment technologies, as well as the continual maintenance of application security, particularly Payment Card Industry (PCI) certification in the environment.
Job Responsibilities
- Leads management of the Incident queue, and appropriately assigns tickets to team.
- Assist Maintenance team with Facility Fit ticket printing and assigning.
- Perform second level support of payment technology solutions including reconciliation and trend analysis.
- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
- Analyzes and resolves incidents and requests regarding use of application software or hardware.
- Logs and tracks incidents and requests from identification through resolution.
- Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
- Ensure application and user security in the production environment to applicable PCI standards.
- Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact
- Maintain proper documentation of current environment configurations and processes.
- Elevate appropriate issues to the third level support/application team for resolution
- Ability to communicate effectively to customers and clients while providing necessary updates and troubleshooting steps
- Manage application and environment deployments and upgrades with a focus on environment stability, availability, and proper documentation.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
• Bachelor’s Degree in Information Technology Field or equivalent work experience is required.
• Experience with Micros POS system is a plus.
• 5 to 7 years of progressively responsible experience including, but not limited to: in depth, hands on expertise with large and complex hospitality and Point of Sales systems
• Strong analysis, organization, communications, interpersonal skills and project management skills are essential.
• Experience with hospitality customer technologies is required.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).