HR Coordinator - Crater Lake National Park

Job Description

7,700 years ago, a violent eruption collapsed an ancient volcano forming what we know as of today — Crater Lake. In the hundreds of years after the eruption, rainfall and snowfall filled the crater and formed the lake. Today, visitors marvel at the panoramic views and natural formations of Wizard Island and Phantom Ship. ​

Crater Lake Lodge welcomes you with the warmth and hospitality of a bygone era. The lodge overlooks the lake at Rim Village, offering majestic views of the lake’s pristine blue waters and sheer cliff walls. Activities include hiking, swimming, fishing, or touring the lake. The Cabins at Mazama Village are nestled high in the Ponderosa pines, seven miles south of Rim Village. Mazama Campground is tucked away in the forest, seven miles south of Rim Village, just past the park’s south entrance station near Highway 62. ​

Incredible wildlife including black bears, elk, deer, pine martins, and beavers. Oregon is full of hidden surprises. Whether you are experiencing Crater Lake, the Oregon Coast, or the magic of our local communities there are so many interesting things in our area to explore. Through the summer there will be multiple employee bonding experiences, adventures to town, hiking trips, artist experiences, and much more.

The HR Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

Job Responsibilities

•    Provide excellent customer service in response to phone and online inquiries from employees and managers.
•    Resolve inquiries by accessing information in multiple HR systems.
•    Triage general inquiries to ensure accurate work category is assigned.
•    Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
•    Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
•    Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
•    Perform quality assurance reviews on electronic and manual transactions
•    Partner with Payroll and other COEs, as appropriate to resolve issues.
•    Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Experience working in a call center environment strongly preferred
•    Strong computer/technical skills; previous HRIS experience preferred
•    Bachelor’s degree in HR or related field strongly preferred
•    Knowledge of HR concepts and terminology
•    Effective verbal communication skills
•    Effective listening skills
•    Confirmed customer service orientation
•    Confident phone presence
•    Solid ability to grasp information quickly and probe optimally when required
•    Excellent organizational skills and the ability to prioritize requests and duties
•    Attention to detail
•    Effective research, problem-solving, and follow-through skills
•    Ability to remain positive under pressure
•    Bilingual (English and Spanish) preferred