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Desktop Support Technician (Entry-Level)

Information Management Services, Inc.
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Looking for a collaborative, fun company with room for growth?

Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed, friendly work environment, where employees are recognized for the work that they do. Add to that work/life balance, social events, casual dress, and no cubicles- that’s why many employees have stayed with us.

Join us as a Desktop Support Technician & see what makes us such a unique place to work!

As a Desktop Support Technician, you will: 

  • Provide hands-on technical support as a part of our 20-member Systems Team to our over 250 users, who working with a wide variety of industry standard applications on hundreds of servers
  • Assist the team with responding to a wide variety of technical issues, ranging from the routine to complex and challenging
  • Perform hardware upgrades for PCs and thin clients as well as Windows and software application installations, configurations, and troubleshooting
  • Assist with the maintenance of the corporate hardware inventory
  • Assist with other user support related duties as assigned

Please note that this position will be based at our headquarters in Calverton, MD, though on-site support of our users in our Rockville, MD office may also be required. 

To be eligible for this position, you must meet the following requirements:

  • AA/AS degree in IS, IT, or related field from an institution considered accredited by U.S. DOE, with a 2.9+ GPA
  • 2 years of professional Windows desktop administration experience 
    • BA/BS degree in IS, IT, or related field from an institution deemed accredited by U.S. DOE with a 2.9+ GPA is considered equivalent to the 2 years of related professional experience.
  • Demonstrated proficiency with Microsoft Windows desktop operating systems
  • Familiarity with Microsoft System Center or another configuration management tool preferred
  • Basic understanding of programming logic (PowerShell, Bash, etc.)
  • Demonstrated strong verbal and written communication skills
  • Demonstrated ability to relay technical information to users in layman terms
  • Demonstrated strong problem-solving and analytical skills
  • Demonstrated customer service skills
  • Excellent attention to detail and organization skills 
  • Must be able to multi-task, meet deadlines, and work within a team
  • Strong presentation skills preferred
  • Ability to use a personal vehicle for local travel
  • Ability to obtain and maintain a Public Trust security designation

If this sounds like the right position for your career, apply today at: https://www.imsweb.com/employment/job.description.php?position=29352.

Information Management Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristic protected by applicable law.