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About the DFPI

The Department of Financial Protection and Innovation (DFPI) protects consumers and oversees financial service providers and products. The DFPI supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DFPI licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.

 

Position Details

Job Code #:

JC-423934

 

Position #(s):

410-113-1402-251

 

Working Title:

Information Technology Specialist I

 

Classification:

INFORMATION TECHNOLOGY SPECIALIST I

$6,139.00 - $10,229.00

 

# of Positions:

1

 

Work Location:

Los Angeles County

 

Telework: 

Hybrid

 

Job Type:

Permanent, Full Time 

 

Job Description And Duties

Under the general direction of the Southern California Information Technology (IT) Service Desk supervisor, the Information Technology Specialist I (ITS I), is responsible for providing analysis, installation, implementation, procurement, and technical support duties complex in nature and support of the agency’s information technology systems. The incumbent will provide IT Service Desk Support to our department end-users and specifically our users headquartered in the Los Angeles and San Diego offices. The incumbent must possess knowledge of personal computer systems, and networking principles and possess a degree of personal communication skills, and an initiative to lead and complete assigned projects. The incumbent in this position is working to support the systems and services for IT and departmental units.
 

We are looking for a candidate who is enthusiastic and customer-focused with good technical support skills, and an understanding of technical specifications, troubleshooting procedures, and potential issues. Someone with a strong sense of empathy who can understand and relate to the customer's issues providing a more personalized and supportive experience. Candidate who can resolve immediate issues and proactively look for ways to prevent future problems or help customers optimize their use of the product or service. Candidate that is committed to quality and engages in continuous improvement. This involves learning from customer feedback, analyzing support interactions, and implementing changes to enhance the overall customer experience.
 

Final Filing Date: 4/9/2024

 

Examination Information

Applicants will need to take and pass the online ITS I exam/assessment to be eligible to apply for the ITS I position. Please visit: https://www.calcareers.ca.gov/JOBSGEN/2PBBR.PDF

 

Minimum Qualifications

Four years of general information technology experience performing technical and/or analytical tasks for computer systems or services in any of the six domains or emerging information technology fields; or

120 semester units (or 180 quarter units) from an accredited college or university including at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work; or

Any equivalent combination of experience and education.

When using education to meet minimum qualifications, education must include the specified IT or closely related course work.

 

Consider a rewarding and challenging career with the DFPI!

 

DFPI Website: www.dfpi.ca.gov