Management Trainee, Operations, Parma Heights, OH R-225505

Job Description Summary

Ability to relocate to any CSL Plasma center within the states of Ohio, Indiana or Michigan is REQUIRED and MANDATORY after training in Parma Heights, OH is completed. Relocation assistance provided. THIS IS NOT A REMOTE POSITION.

Please note: This is a management trainee role training out of Parma Heights.  If hired, you will be in this non-exempt, hourly position for approximately 6 to 7 months with the expectation that you will relocate (and receive a promotional salary increase) once an Assistant Manager position has been obtained.  If you have not applied and been promoted to an Assistant Manager position within a maximum of 9 months, CSL Plasma may assign you to a center location with the requirement to relocate.

Job  Responsibilities:

1. Collaborate with Center Management to ensure the day-to-day activities of Center operations are compliant with Standard Operating Procedures (SOP’s) and applicable federal and local regulations.

2. Learn and understand all Center financial responsibilities including annual budgets and monthly financial analysis. Collaborate with Center Management in collecting and analyzing KPI’s to support continuous improvement and meet Center established production goals. Learn to collect and analyze data to maintain and improve Center quality, efficiency and profitability.

3. Assist Center Management in ensuring Center is “inspection ready” at all times and customer requirements meet the safety of donors and employees including compliance with Occupational Safety and Health Administration (OSHA) and Environmental Health and Safety (EHS) regulations.

4. Learn and understand Company SOP’s and applicable federal and local regulations, develop capabilities in performing nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties.

5. Develop skills to manage Center staff, including assisting Center Management with recruiting of staff, interviewing and selection of staff, and training of staff. Participate as witness when Center Management deliver counseling, including corrective actions and terminations, 45/90 day reviews and year-end performance appraisals.

6. Work with Management to understand efficient donor flow throughout the Center, identify problem areas, and advise Management of ER issues or escalated donor issues.

7. Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

8. Develop excellent customer service skills. Provide a model of good customer service to employees. Communicate openly to customers. Learn to effectively resolve customer complaints and concerns.

NOTE - This is NOT a remote position.

GREAT CAREER LADDER OPPORTUNITY TO BECOME A FIRST-TIME MANAGER OR TO ENHANCE EXISTING MANAGEMENT SKILLS!  Great Opportunity to work in healthcare without prior healthcare/medical experience.