Client Advocate/Paralegal

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits. As a team, we are committed to equality and inclusion in the workplace and seek to hire well-qualified and highly motivated individuals who best represent the diversity of our clients. CCK is seeking an eager Client Advocate/Paralegal to join our growing team!

The Client Advocate/Paralegal will serve as the primary point of contact for our disabled veteran clients and their families in the Veterans Practice Group. The Client Advocate/Paralegal will handle phone correspondence, draft forms, and communicate with clients via email and regular mail. The successful candidate will be responsible for ensuring that forms and case work are completed timely, case notes are accurately updated in CCK’s case management system, and that all client questions and concerns are addressed in a timely fashion in accordance with CCK’s policies.

Essential Duties & Responsibilities:

• Professionally manage phone and email correspondence with clients and their families providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of  professionalism
• Draft basic forms
• Draft written correspondence to clients and VA
• Update CCK's case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocate/Paralegals as needed

Requirements

• High School degree required; Bachelor's degree or equivalent experience in a related field preferred
• 2+ years of customer service and/or high-volume phone experience required
• Prior experience communicating sensitive or confidential information
• Fluency in English; Bilingual in Spanish is a plus
• Proactively embrace challenges with a commitment to diligently seek answers and solutions
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Capability to make sound judgments and decisions
• Demonstrated leadership skills
• Detail-oriented with the ability to prioritize tasks and meet deadlines
• Ability to work well in a team-oriented environment
• Proficiency with standard office equipment and software
• Basic knowledge of Microsoft Office, Outlook, and Adobe Acrobat

Work Schedule/Hours:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. EST with a 30-minute lunch period.

Compensation & Benefits:

• Budgeted starting annual salary is $42,500
• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
• Gym membership reimbursement
• 15 days of PTO (increasing over time) plus 13 paid company holidays in 2024
• 35 Work from Home Days per year that can be used for any reason
• 401k matching
• Paid Parental Leave

Additional Details:

• This role can be in office in our Providence, RI Headquarters or remote in the following states: CO, CT, FL, GA, MA, NJ, RI, SC, TX, UT
• 1-month of paid training and routine refresher trainings will be provided.
• Must have reliable access to your own internet connection and internet router to work remotely.
• Please include resume and cover letter to be considered.
• Later stages of interview process include an assessment, internet speed test, and reference check.