IT Intern

Position: Information Technology (IT) Intern 

Schedule: Mon-Wed, 10am-4pm CST 

Duration: 6/10 - 7/24 

Who is Bottleneck Management? 

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts. 

Core Values 

Understand the wants and needs of others  

Support others through words and actions  

Empower each team member to excel 

Enjoy each other, our guests, and our time at work 

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party. 

Position Overview:

The Information Technology Intern will work closely with our IT team to gain hands-on experience in various aspects of IT operations and support. This internship offers a valuable opportunity for individuals pursuing a career in IT to apply their knowledge in a fast paced/demanding environment, contribute to projects, and develop essential skills under the guidance of experienced professionals.

Primary Responsibilities and Duties 

Essential Functions: 

• Gain exposure to corporate technology including WIFI, Networking, IaaS, SaaS, PaaS, Productivity suites and others.
• Learn skills related to Restaurant industry specific technology needed to support front line and home office employees in a tier 1 support environment.
• Participate in and support the completion of projects as assigned.

Qualifications and Skills: 

• Currently pursuing BS / BA degree in either Information Technology, Computer Science, or a related field.
• Basic understanding of IT concepts and technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well independently and as part of a team.
• Eagerness to learn and adapt to new technologies and methodologies.
• Familiarity with common software applications (e.g., Microsoft Office suite).
• Prior experience or coursework in IT support or administration is a plus but not required.

Supervisory Responsibilities: N/A

Reports To: VP of IT/Internship Coordinator 

Department: Information Technology (IT) 

Work Environment/Physical Demand: 

• Must be able to lift 50 lbs.
• Willing to support on site at a few Chicago concepts (Sweetwater, Old Town Pour House, South Branch)
• Must be able to sit at desk and work at computer for majority of workday
• Must have good hearing for accurate communication with Bottleneck Management employees and vendors.

Note: This internship is unpaid. However, we offer flexible scheduling options and are willing to work with academic institutions to provide course credit, if applicable.

The physical demands described here are representative of those that must be met by an intern to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of intern-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current role, the Internship Coordinator reserves the right to revise the role or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

An equal opportunity employer.